04-01-2017
04:18 PM
04-01-2017
04:18 PM
WHY is this a policy? And why if this is the policy does your booking site have entry boxes for the Confirmation Number (of the canceled flights) PLUS First and Last names? Duh - they have to be the same as the new ticket being booked so why ask. Not asking for the name all over again might have clued me into the fact the Funds could not be used for anyone else.
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04-01-2017
04:16 PM
2 Loves
Well I just got shafted out of $1031 by SW. I had booked travel for my sister and my nephew to go on a vacation with me in July. They have had to cancel. I had no pre-purchase indication that the travel funds when canceled had to be used in THEIR NAMES. This really sucks SW. WHY does this even matter? I paid using my SW Chase card and it should be my travel funds.
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