I have the same issue. No one knows the answer at Chase nor Southwest. Really is a bait'n'switch scam it seems. All I have really accomplished is that I have a card coming I don't need, and a $69 fee that I would never have agreed to if not for saving money on my tickets; which it appears I will not! This is frustrating, making me angry. Wasting time to get screwed in the end. Rather than save money, they hit me for $69. Chase said that they have no such promise to credit any account for $200 as a part of their program. So, it's Southwest who provides the Credit, if at all for making your ticket purchase with the new card. BUT, you miss out on the better fare price waiting for your useless card to arrive who-knows-when. The person at Customer Service transferred me to Chase Customer Service. It's a loop. Since there are others with this unanswered question, apparently Southwest has no answer or it's working perfectly not fixing it.
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