04-14-2017
04:22 AM
Hi Lindsey, Thank you for your reply. My credit expires July 14, 2017. I am simply asking to use that credit just two weeks later. I need to fly to Arizona on August 1 and could really use that credit to help pay for the flight. My granddaughter and I were on Flight #4182 on February 16, 2017 when the two planes clipped wings at the Phoenix AZ airport. I received a $100 voucher that doesn't nearly compensate the inconvenience we incurred because of that incident. I would be extremely greatly if Southwest would extend that credit just for a few weeks. My Account # is 20539754900. Telephone: 207-330-0352. Thank you! ~~ Carol
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04-10-2017
10:05 AM
On July 14, 2016, I had to cancel my reservations to Virginia. I have a credit that needs to be used by July 14, 2017. I need to make reservations for a flight to Arizona Aug. 1. I just called customer service and was told that I can't use the credit for August, but if I call July 15, I can get a voucher to be used at another time. It doesn't make sense to me to have to wait until July 15 (when my credit expires) to make reservations just two weeks away, when I'd be honored a voucher anyway.
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