04-14-2017
12:26 PM
04-14-2017
12:26 PM
You mention two completely different things. 1) Southwest doesn't extend the expiration dates of travel funds. Ever. Reissue as a voucher (with the associated fee) is your only real option, short of using the funds before they expire (since you now travel frequently). 2) If you feel the compensation you received for the February incident is inadequate, you should contact Customer Relations. Good luck.
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