04-12-2017
12:49 PM
04-12-2017
12:49 PM
Hi @Tammy5137811,
Thank you for posting in the Southwest Community. I wish a better experience had prompted you to come here, but we value all the feedback we receive, both the good and the bad.
You're right, you have many choices when you fly, and we don't take it lightly that you've chosen us. Fortunately, negative Customer Service experiences are the exception, not the rule, at Southwest Airlines. Our Employees and our Culture are known for Hospitality, and I'm sorry we fell short when you traveled with us Monday. I'm confident that your next experience with us will be more consistent with the friendly airline you've come to know and expect.
Looking forward to serving you again soon,
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