02-20-2019
07:35 AM
I have called the customer relations number you have listed twice in the past week. I was directed to Option #5. The people I spoke with were very pleasant, but nothing has been resolved. This issue has been going on for several weeks now. I've emailed, tweeted, and joined this forum specifically to get answers. It is so frustrating! They tell me they are aware, yet nothing has been fixed! SWA RR members since 2003, Companion pass holder for years, and A-List for years. The handling of this is not what we are used to with SWA.
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02-19-2019
11:49 AM
No. I called again this weekend and was told to call during the week since that department does not work weekends. I have not called yet this week , but maybe the more that call the sooner this can be resolved. The number is 855.234.4654, Opt 5. When I spoke to them last week they told me they were aware of the problem and were working on it. This seems excessive! I like to check my account regularly and this is really frustrating!
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02-17-2019
09:48 AM
After emailing, tweeting, changing devices, switching browsers, and searching this forum for an answer I called Southwest directly last week about this issue. (When trying to check on Recent Activity I get an error message that begins with, "well this is awkward" and continues to say it is an error). After switching me through several departments I finally spoke to someone who said they are aware of the problem and it was being looked into. When can I expect to be able to access my account? We have 2 different accounts and the other is working just fine.
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