05-18-2017
11:15 AM
I emailed them and someone called me. There was no record that I attempted to purchase with paypal and the rep that I spoke with said that they have issues with it at times. Very disappointing that it is listed as an option. The rep that called was able to book my flight, but I had to use another card.
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04-24-2017
10:27 AM
I have recently attempted to purchase a ticket using Paypal, (which I can see a pending payment) however upon re-routing back to the Southwest airlines website i received an error message. Southwest Airlines - General Error We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). I am wondering a few things? 1. Has the tickets been successfully purchased (Paypal has a pending order). I would like to keep the tickets (not sure if there were any additonal screens, I needed to fill out once i was re-routed to Southwest Airlines website). Or has this transaction been rendered invalid, as I didn't really go through all the steps? 2. If not, how is the best way to successfully resolve this issue? I have received the same message for the past 4 days. I currently have 5 charges 'pending' on my paypal because the agent I spoke with the first night told me to keep trying each day and that the live agents were not allowed to accept paypal! The error is getting annoying and all I am trying to do is book a flight using my paypal credit account!!!! Since it is pending on the paypal site, it must be an issue with Southwest.....I am in the States so it isn't an out of the country issue. Any help would be appreciated!
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