When I book on a competing airline, they remember all of my families account #, KTN #'s, DOB, etc....my family members info doesn't change. I can push a button and all of their info is in the reservation. When I book on SWA, I have to enter all of my families info (even though it never changes) every single time. It's a huge waste of time compared to this competing airline. SWA has always been the easiest airline to use. I have been an A-List Preferred or A-Lister for years and years. I am a huge proponent of SWA. But this inconvenience really bugs me. I have to stop the booking, look up the rapid rewards, look up the KTN #'s, it takes 5X as long at least and this has to be a SUPER EASY FIX if competing airlines are doing this. How do we get this fixed?!?
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