08-05-2018
11:15 AM
08-05-2018
11:15 AM
Re-evualing a policy is not uncommon for a corporation. To be specific, what needs to be evaluated or clarified is the age policy for family boarding versus the age for unaccompanied minor adults. I'm not trying to make a simple buck or rant on the overall company of Southwest but it is sheer frustration and embarrassment from an EMPLOYEE of Southwest who could have been bit more empathetic knowing this is a common mistake to the existing written policy.
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04-28-2017
01:48 PM
04-28-2017
01:48 PM
Interesting that Southwest's exception for Family Boarding is only 6 and under but yet what's considered unaccompanied Minor is children ages five through 11. So my 9 year old son wouldn't qualify for Family Boarding and my Earlybird is voided if I'm traveling with my son unless I purchase another Earlybird. Either way we're sitting together on the flight and if there are no seats available together the flight attendent will have to request passengers to accommodate us and delay the flight. Southwest really needs to revisit boarding policy for adults traveling with minor. Lesson learned, don't bother purchasing Earlybird unless it's for you and all your children.
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04-28-2017
01:02 PM
04-28-2017
01:02 PM
I purchaced Earlybird check-in for myself, A24 group, but was also traveling with a minor (non-Earlybird) who was assigned B group. When I arrived at the counter for my A group the agent had me go back to the B group as my son, who is 9 years old, had that seating. I was completely embarrassed and the agent made no attempt to accommodate my situation. I advised the agent I purchased Earlybird checkin and said it doesn't matter and that I need to go with the later group. Is this the policy Southwest has with Earlybird traveling with a minor? I definitely voiced my opinion on the survey for the lack of customer service.
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