02-12-2019
09:19 AM
@BrandyB wrote: Did you ever get it back? I just left 2 cell phones on the plane July 5th and I am wondering if I will ever see them again? Everyone I have talked to at Southwest has not been helpful at all and even stated that they dont know what the process is to retrieve the phones. So sad. No it is sad because trust in the human race is low. Someone thinks when they find something it is a blessing but it’s not when you know that person is missing something important to them. Ok lesson learned. Thanks for the concern. Have a great day.
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05-04-2017
01:13 PM
Hi @TRKYHTR1,
You can bring the item you found to the nearest airport that Southwest Airlines serves and turn it in to one of our Employees. We will match the item against our Lost and Found reports and return it to the owner.
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