Considering the circumstances, I feel as though SW will reissue a credit to you or someone else who will use it within a year - especially since you only exclusively fly with them - and even if you were not an exclusive customer - (you have an unfortunate situation). They are very loyal to their "loyal" customers...and this is another reason that I'll only fly SWA!
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I'm sorry to hear your father is ill.... but, I had a similar situation happen earlier in the year when booked on a flight with Delta due to no flight availability with SWA - (stupid move from the start,seeing as though I usually ONLY fly SWA.). I ended up needing to change my flight WITH delta due to a family emergency. Even with a doctor note provided to them for the proof of family illness it still cost over 150.00 just to change the flight - I tried to cancel, but that was not an option... I would have lost the whole ticket seeing as though it was "non refundable". Southwest is VERY reasonable when it comes to their rebooking policies, and from my experience - other airlines are not as lenient with this even WITH medical documentation. If southwest is willing to refund with a doctors note, then I think that is more than fair. They may even possibly issue a credit to you or someone else who may be able to use the credit in the future. Good luck to you.
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