03-27-2018
07:59 AM
03-27-2018
07:59 AM
Can't you see the problem here, more than once you have been told there was no notice sent. Just wrong! Not necessary to be so sinister as to just sit back and wait for the points to expire and then to send a notice that "oops, you have no points!"
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03-26-2018
03:56 PM
03-26-2018
03:56 PM
I understand totally the fact that Southwest has to follow the rules regarding the expiration of points after a certain period of time...that this is a Frequent flyer program and my husband stopped flying for a period of time. What I don't understand is you say you send out an email notifying the customer. I never received any such email! If I had I would not have let 30,000 points expire and would not be this upset! I ask Southwest to show me the date, time and who the email was sent to.
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03-23-2018
09:06 PM
03-23-2018
09:06 PM
Same thing happened to my husband's points. We have the Southwest Visa Card in my name and it is used all the time and my husband is on the account as well. Didn't matter. They stole his points as well. And I am up on all emails and there was never an email to warn us. We would have done almost anything to not loose those points, but after the fact, they don't care. Always have praised SWA, but not now!
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