10-24-2017
12:24 PM
10-24-2017
12:24 PM
I see that special fares are being offered to PLS from FLL. We'd LOVE to go from DTW via SWA but without morning non-stop service from DTW to FLL, we'll have to fly someone else. Look at your route map, there are numerous cities without early morning non-stop service to FLL. If you have lots of empty seats on the FLL-PLS route, you must serve more cities to/from FLL in the AM. We already have lodging reservations for late March 2018 and even for March 2019. How 'bout it? Haven't bought tickets yet but will do so shortly; would LOVE to take SWA.
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Hey SWA, On our recent trip to Tampa for Spring Break with our three kids, my 70 year old mother in law also accompanied us on this trip. When we were in the family boarding process, the gate agent held her at the ramp door and informed us that she was unable to board with us. We had no idea that was going to happen. She was visiting from Canada and had never flown SWA. Thank goodness I gave her a "crash course" on the boarding procedure prior to this incident. We saved her a seat (which our fellow passengers were awesome about), and had a nice flight. We wish we were informed BEFORE the flight so we could have prepared accordingly. Not a very good customer service experience at the time. Could SWA be a little more accomodating to 55+ travelers if they are part of a family group? Thank you.
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