07-29-2019
05:43 PM
07-29-2019
05:43 PM
Wow do I disagree! SWA is one of the most unfriendly for folding bikes I have ever taken! I flew AlaskaAir to Portland from Oakland,they were nice, and checked in my folding bike as a free piece of luggage. Southwest however on the way back insisted on charging me $75 for oversized! Pulled out the tape measure and said it was a few inches over! Very NOT nice about it, and were insistent. DONT fly SWA if you have a choice, fly AlaskaAir. I tried customer relations and they refused to refund me the oversize charge. SWA customer service: NASTY!
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09-15-2018
01:13 PM
09-15-2018
01:13 PM
I'm sorry to hear that the Southwest crew member was mean to you. If you want to file a complaint, please feel free to contact customer service. List of ways you can do that are listed on the top left of the contact us webpage. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US That being said, as I mentioned upthread, the bike does not qualify as a carry on because it is bigger than 24x16x10. Yeah, you can probably get it on board some flights because crew members are not dilligently checking, but it is a matter of time til someone does check and you won't be able to bring it on board.
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