05-05-2017
04:19 AM
The Air Carrier Access Act is what dictates airlines needing to offer pre boarding to those who seek it, the ADA or American's with Disabilities Act prevents the airlines from asking passengers for proof of said disability and or needing to explain their disability.
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05-04-2017
09:54 PM
Unfortunately they will not always help make sure you are seated with your kids. My youngest had to use the bathroom just before boarding so we ended up missing the Family Boarding and had to wait to board. By the time they let us on the plan, there were no two seats together and no one would move seats so that I could at the very least sit with my then 3 year old child (who also suffers from PTSD, ADHD and a couple other disorders), I wasn't as worried about my 7 year old but it still would have been nice for the 3 of us to sit together. In the end my 7 year old ended up about 7 rows in front of me and my 3 year old 5 rows in front of me. In the end I say karma is a b$$$h because the people my 3 year sat with didn't get a moments peace, nor did anyone around her. I personally was floored that not a single person would allow us to sit together and that the flight attendants did nothing to ensure that a 3 year old wouldn't be separated from a parent.
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05-04-2017
09:33 PM
1 Love
If you read the ADA website regarding disabilities you will find it there where you can not question a person on their disability. The same disability can affect different individuals in different ways and there is no way an airport customer service agent is going to be able to understand what each and every persons disability means, they aren't doctor's and that just isn't their job.
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