11-26-2017
06:19 PM
I am having the same problems with changing companion fare and also rebooking a different flight. It's been the last 3 months and everytime the points say this amount and when you go to make the change, a message comes up and says " We are unable to secure the price for the flight you selected and the points are higher than what is listed. Usually anywhere from 40 - 100 points which is not fare and I have to call in everytime for them to fix it. Most of the reservation people know of the problem and say they are working on it, but it's been 3 months. I love Southwest, but please get this fixed!!!!! Maria
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11-26-2017
06:13 PM
I totally agree with you Chris. I am an A list member and I was saving a seat for my son who is not. A lady come on and wanted to take it and when I said, I'm sorry it is saved for my son on an isle, she went crazy on me. It was only the 7th seat down and all the rest were empty. She made such a scene but I just decided to ignore her. I'm sure if her son was flying with her she would want to save a seat for him too. I have never seen anyone save 7 seats. The most is 2 that I have seen. This is Southwest and if all you people who complain about saving seats, if you don't like it, there are many other airlines outthere. Southwest is the best, if you ask me! Maria
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