Like many programs created and administered by the government; it's marketed as one thing to both the flying public AND the airline; then in practice can be quite another as employees sometimes put their own spin on the service; or make changes due to staffing shortfalls or simple convenience for the process. When you're at TSA being processed; they do what they do; and the airline cannot intervene to assist; nor are they likely to. I've seen similar situations to what are outlined in previous posts: Pre check open different hours than the primary lines. Pre check being opened to non-Pre check passengers at peak times. Pre check being located away from; and not readily visible from the main entry. These are exceptions rather than the rule; and in the main; I've found the fee to be a good investment. Not perfect; but nothing is.
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