However this is justified in corporate-speak this is not a good look for Southwest. I am a long-time frequent flyer and have grown to expect excellent crews and good humor. Whatever allegedly happened prior to the rudeness presented in the video the flight attendants, one specifically, did not represent SW well. Although the effectiveness of masks is questionable I am willing to comply for a couple of hours. It's also noteworthy to mention that the cabin air is frequently refreshed and HEPA filtered. I asked a Captain for a competitor airline about masks and he said they wear a mask with the flight deck door open and remove it when it's closed. I would be surprised to learn SW is different. Since July I have flown to St. Louis and back with a Cape Air commuter in between. I have flown on another airline from Sanford to Knoxville and back . Both times I lowered my mask for drinks or snacks without comment or even a disapproving look from the crew. I have lowered my mask for food and drink in the terminals. I feel any exposure would have been at least as possible in the terminal as onboard. What's more important to Southwest is the tainting of all the good will created during thousands of daily flights by one employee who showed extremely poor judgment. Now Southwest is in the company of American and United best known for customer abuse and killing pets. I have always enjoyed flying Southwest and have even visited the museum at Love Field. Please don't allow bad judgment or worse, any form of bias, to turn my favorite airline into just another human cargo carrier.
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