I have always "LUVED" Southwest Airlines (like the time in 1998 when I was injured in a cable car accident in San Francisco, the ticket agent took me to the ladies room and helped me with my pants) and then they held the plane for me to board. But today was another incidence of absolutely AWESOME Customer Service!! I had some travel funds I needed to use before mid April. So I was booking 3 different one way flights for an upcoming trip. I didn't understand how to use those funds so I charged the flights to my credit card. When I realized what I had done, I called Customer Service. I got MIKE EMPLOYEE#88260. He helped me!! We were on the phone for 45 minutes, but he kept returning to me telling me he was working on it. He had to cancel all 3 reservations and re-book them. Then he applied my travel funds and I ended up owing $26.46. No other airline would EVEN consider helping me with such a request. I LUV SOUTHWEST!!
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