03-10-2023
10:32 AM
Same here! Our baggage was delayed for 10 days and I sent a reimbursement in on January 1st, 2023 for 3 people. I have called twice and have been given the run-around about they have a company looking at each individual receipt for approval and that I will have to be patient as they are overwhelmed. It's been almost 2 1/2 months since I submitted my claim Southwest! I was told both times that my case would be "escalated" and I have heard absolutely nothing. At this point, everyone else in my situation should not only be receiving the amount they claimed, but an additional interest amount. Come on SW, how would you feel about having to spend a decent amount of unexpected money, at Christmas, and not receiving ant
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