06-15-2017
04:27 PM
06-15-2017
04:27 PM
Sadly, very long hold times due to "higher than expected call volume" are pretty much the norm these days.
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06-15-2017
04:25 PM
06-15-2017
04:25 PM
Publicized or not, it's one of the stupidest things I've ever seen Southwest do. (Also, that message appears on every change -- refundable or not. Which makes it even more nonsensical.) Refundable fares, that become non-refundable if you make any change to the itinerary?! Absurd. Yes, the solution is to simply cancel and rebook all refundable fares. But if, as Southwest says, this is caused by a limitation in the new "next generation operating system," then why not fix that limitation? Or make it so that any "change" to a refundable fare is processed behind the scene as a "cancel and rebook"? I think we know the answer. This is going to burn many people. Especially those Business Travelers that Southwest has tried so hard -- with varying success -- to get. Say your company requires the purchase of a refundable fare, so they book Anytime. Then the flyer pays out of pocket to upgrade to Business Select. Then they need to cancel. The ticket is no longer refundable to the company, but is now locked in use to the flyer. What might be the effect on companies using Southwest going forward? Stupid, short-sighted decision, Southwest. 😞
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