06-27-2017
06:37 PM
1 Love
I received a letter from the baggage claim dept instructing me to upload photos of my bag but no mention of where/how. I called the number on the letter and was routed to reservations. They sent me back to baggage claims & was told to FAX photos?? As if the faxes would clearly show the damage. Then he suggested printing the photos and mailing them. Really? THEN he gave me bags.southwest.com which doesn't exist in any web search. I am rethinking my respect for SWA customer service. Any suggestions? We didn't show the bag to an agent st the airport because the bag was lost and delivered to out hotel.
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