So after reading this entire chain of events, it is shocking to see how Southwest, being a great airline to fly, could not answer this question correctly no matter how many times they tried. You CANNOT redeem points through a car rental transaction. You can ONLY purchase a gift card for one of the car rental places to be sent to an address and then used for a car rental purchase. If you wanted to do this and send it to yourself to be used you will have to do it atleast 1 week in advance of your purchase because this is how long it takes to receive the gift card. I really hope this helps everyone and shows SW how dumb they are in reading and writing. But I do love your company when flying. Peace.
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