07-21-2017
05:30 PM
07-21-2017
05:30 PM
I try Southwest airlines for all of my flights first and have used them extensively in business as much as possible before retiring. In other words I FLY SWA and want to continue to do so. My husband and I are on a fixed income and try to use several sources of 0% interest if paid within 6 mo, ie: PayPalCredit, AmazonCredit, etc. for larger purchases. Today we have lost several hours of our time since the advertised method of payment does not seem to work and no one seems to be able to help! We made 3 attempts at purchasing our tickets through PayPal (offered as an option from Southwest airlines as a form of payment). The first two attempts were made using Firefox as our browser. We received the error message below each time. We then called PayPal and they confirmed that our purchase showed "pending" but not complete. They suggested we try a different browser. Before trying a different browser we suspected this was a problem with Southwest being able to connect with PayPal (even though they offer it as a form of payment). We called Southwest airlines according to the error message and were told there was nothing they could do about it and they had no IT support department for us to call. We could purchase them right then with a debit or credit card but not with the offerd PayPal. So the third time we attempted to purchase we used Safari as our browser. Once again we received the error message below. Again we contacted Southwest as instructed by the error message, and we were again told they could assist us by using our credit card or debit card, but that they had no way of getting our purchase through PayPal. At least on this call the SWA customer service rep tried to find someone to help us, but to no avail. After reading that this has been going on for over 6 months without resolution and since Southwest doesn't lose any revenue and then aren't motivated to resolve this issue, perhaps the only way to get it resolved is to threaten a class action lawsuit for false advertisement! VERY FRUSTRATING and certainly not the friendly customer service I am used to with SWA. "We are currently unable to complete your request due to an undefined error. If this is the first time you have received this message, please try again. If you have received this message more than once, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). (SW900001-cCj_-JsdQRawe330ptsdBg) (Friday, July 21, 2017 3:36:53 PM CDT)"
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