This, in my opinion, is both a Southwest issue and a Chase issue. Southwest is promoting this card as a RAPID REWARDS item. This is a Southwest feature. Chase is making the offer to get the discount ON THE FLIGHT YOU ARE BOOKING AT THAT MOMENT. Obviously here, we can see, the feature that is supposed to work, is not working. When you click "take me back to Southwest" it is supposed to load your information and allow you to use the new account. I was actually able to see the account in my Chase online system. But they block the number and do not give any option to retrieve it. It's bait and switch 100% because now, they are saying when the card arrives in 10-12 days, they'll allow me to use the $200 credit. Only I was booking a flight that will likely be sold out by then. So, Southwest and Chase, nice one. I spent a half hour on the phone with a Chase manager and there was zero way to fix it. I am highly considering refusing to use either one ever again because this kind of nonsense is not tolerable. Given all the posts here - both companies KNOW this is an issue.
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