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Southwest Airlines Community

A Different Perspective

blusk
Aviator C

A lot of you are familiar with the Southwest Airlines Customer who was asked to cover up her outfit, and there has been a lot of attention devoted to this subject.  In fact, the Customer was on the Today Show this morning.  You might be interested in the perspective of one of the show's producers, Dan Fleschner.

Thanks for your comments. We are closing the comment section. Please see Colleen's new post: http://www.blogsouthwest.com/2007/09/14/wrapping-up-the-skirt-issue/
939 Comments
Kent3
Explorer C
Kathy, are you kidding? If your three daughters are being so isolated thast they can't even consider modern day clothes that are frankly appropriate and very tasteful and you think that an airline should help you be a parent you have deeper problems. Frankly you should consider moving moving to a Quaker community.
Kent3
Explorer C
I am not goint to threaten not flying on SWA again, because it won't have any impact on a company tha is obviously lost the corporate culture that made them so sucessful. Frankly, they need to take employment action against an employee that made a very bad decision. A company that used to be considered as fun and carefree has definitely lost its way. I assume it was an overweight passenger with a few issues that won in that situation. I am certain it was not multiple complaints, just one, and your employee made what decision? SWA, you have lost your way, Time to re evaluate.
Former_Customer1
Explorer C
Attributing the flight attendant's unprofessionalism to another passenger's complaint does not justify the inappropriate behavior of that employee or the company's subsequent response. We will not allow you to dictate what we can wear or cause us to feel shame for our personal tastes.
Chauncy
Explorer C
I may or may not agree that the young woman was dress modestly, but she was not out of the norm these days, and in fact showed less than many of the women I see each day at the local mall or restaurants. While she may have flashed the audience of the Today show, she was on a raised platform with a camera aimed directly up her skirt. That is a very different perspective from what she would have had on the plane. I have not heard yet if the flight attendant was responding to a complaint from another passenger, but if not, then they were particularly out of line. Now I see that this has happened again to another woman. Your are dangerously close to losing my business because of your puritanical attitudes. There had to have been a more discrete way to handle the situation, or better yet, leave her be.
Sam_Nevels
Explorer C
The last thing I want my airline to do is to try and dictate our culture. I am more concerned about getting to my destination safely and on time. For better or worse, our world has become more sexualized and that is the fault of today's parents and media. If I wanted my preferred airline to start trying to change the world's culture I would give money to Pat Robertson so he could start up his own airline. Frankly, I am irritated by this whole deal. I have been a faithful SWA customer for years. Even to the extent that I moved to a city that is not serviced by SWA but still drive 4hrs roundtrip for business trips! But if I have to keep hearing about this utter non-sense I will be less inclined to go out of my way. I fly SWA for the punctuality and price, I got to church for my morality. IF these girls made all the way through security and past the numerous law enforcement officials then I don't really see the point. Unless of course they are nude or in a string bikini. So, come on Southwest let's get back to flying and away from the culture police.
Marvin_Don_t_Tr
Explorer C
I personally will not travel Southwest Airlines. They are not in the dress code business, but airline travel business. If a paying customer wants to wear a miniskirt on an airline that is their business. I seen a picture of the two ladies that have been subjected to Southwest's humiliation and find nothing wrong with the apparel. The clothes were in much better taste then Southwest's action. Stewartess use to wear similar clothes at one time.
Susan_in_San_Di
Explorer C
Thank you Southwest, for standing up for decency and doing the right thing. My family and I are customers for life.
Concerned1
Explorer C
I cannot believe that an airline has the audacity to critique a passengers outfit let alone ask her to cover up. A family airline, I think not. If the passengers both were wearing a bikini then I would agree, but I have seen both outfits and though neither is something I would be comfortable wearing I certainly feel the airline has absolutely no right to proceed as it did. And, for the claim that it was another passengers complaint the led to the request to cover up, that passenger has no right either. I would like to know when it became the responsibility of people to be judge, jury, and executioner in assessing the attire of others. When will people learn to mind their own business? There are much, much bigger issues in the U.S. and worldwide that deserve our concern. Not peoples clothing.
Tom_R_
Explorer C
Way to go . Now I know why I don't fly your P.O.S.airline.What next sweaters issued to all female fliers with a cup size bigger than 32a .Maybe they'll fly Delta .
GJ
Explorer C
Provocative attire has it's place. Unfortunately there is a large portion of our population that is unable to distingush where and when it is appropriate. Society will continue to compromise it's morals and values so long as no one objects. My hat is off to Southwest for drawing a line on this. I as a customer appreciate these actions and will continue to support Southwest by being a customer. As for the objections regarding the lack of a published dress code let your morals and values as well as your conscience be your guide. I hate to think that we as a people have to have everything spelled out for us in detail and that we no longer have the ability to determine right from wrong on our own. Hopefully society will being to object to the over use of spandex next!
Mindy_in_Lexing
Explorer C
Did anyone bother to actually watch the TODAY interview with Ebert? Most of the men who have posted here naturally approve of skimpy attire. You should go back and watch; you will get a nice flash of her crotch as she makes all efforts to sit back down in that very short skirt. It was plenty short enough to stand up in, much less try to sit in. Women like Ebert are desperate for any attention they can muster by wearing such clothing, then stupidly wonder why they are victims. They make themselves targets. While some may enjoy the "eye candy", some are offended by it. I applaud Southwest for taking a stand.
Meredith_and_Ca
Explorer C
We believe she was treated totally unfairly. Skirts are easier to fly in and with fantasic legs...why hide them. Southwest owes her a HUGE apology, and Free flying for a very long time! I am honestly worried about flying because majority of my friends and i all dress the same way....That guy needs a vacation aparently!
Bela_Szamanski
Explorer C
Southwest Airlines dress code: No females under the age of 26 (id's will be checked) allowed unless wearing polyester pant suits or bolero dresses circa 1904. No Hooters employees. No females with a cup size over B unless they are overweight and wearing spandex. No females that are prettier than other females that have an inferiority complex. No girl scouts unless they are in the official boy scout uniform. No females wearing tight jeans unless they are 3 sizes too small and are 50 lbs overweight. Remember, Southwest prides itself as an organization that values other customers more than you. If you keep that in mind you won't be disappointed. Taken and edited from the Customer Service section: Again, the mission of Southwest Airlines is dedication to the highest quality of Customer Service (compared to flying a crop duster) delivered with a sense of warmth, (showing to much leg means you might be cold) friendliness (two faced), individual pride (I am better than you), and Company Spirit (Vague, means whatever benefits us at the moment). And, the information in this document is intended to show you that, regardless of the circumstances that may arise (get the heck off our plane) during your flight, we have already thought about your safety (Jealous women), your wellbeing (keeping you from being attacked by these women), your pocketbook (we value your money), and your expectations (you didn't really expect to fly with us did you?). You see, we are here not only to get you from point Ã
Danielle_Fitch
Explorer C
I just want to applaud Southwest for both incidents involving asking a female passenger to cover up while on board. While there are many arguments to be made, and valid ones at that, on both sides, the fact is that I, personally, appreciate any company that espouses itself as a family company and then supports that label with its actions. So thank you, and continue to stand by your values.
Michelle22
Explorer C
The girl stated that she was humiliated in a t.v. interview that I saw and she also stated that she had no problem on the return flight with her outfit. I am wondering why if she was so humiliated then why didn't she buy a pair of pants for the return flight? I am also reading alot of people on her side, but if it had been me, a 42 year mother of five wearing a get up like that, I'm sure the people in this country would be thanking Southwest airlines! I guess if you're young, blonde, and sexy it's okay to dress that way!
MN
Explorer C
I think Southwest's treatment of Kyla and the other young girl was horrible. In my opinion, the fact that Southwest is trying to be the judge and juror of what is acceptable attire is much more offensive than the clothing the girls were wearing. Southwest also blew it by not appologizing for their employees poor judgement. I think the two girls who were humiliated by Southwest should receive a formal appology and be offered lifetime free airline tickets, however, if I was them I would never fly your airline again even if it was free.
Crazy_Conservat
Explorer C
I for one am extremely pleased that your company gave the boot to some tarted up lil hussy who had the nerve to dress like that on an airplane. Whatever happened to dressing up in suits and dresses for plane trips? Parents these days...I tell ya. That young lady is obviously misguided and needs better role models in her life...I hope you passed along that 700 Club pamphlet I routinely leave in the backs of airline chairs...that is one lost soul that desperately needs the guidance of the Lord and I sincerely wish Southwest Airlines the best as they continue to pass on the values that make this nation so strong and true. God Bless America...and no one else!
Melissa_Weaver
Explorer C
I recently heard about SW asking a woman to leave their plane because she was dressed in their opinion "inappropriately", and SW stating that they are family oriented, while still serving alcohol to their patrons on the plane. To the people who have the opinion that SW made the right call, because you have teenage daughters and feel that this wouldn't be appropriate for them to see - do you not let your children read magazines? or watch tv? Do you cover their eyes while in a store by a magazine rack so they won't see how some famous star is scantily clad - in your opinion?? Do you not feel that your child can make their own decisions on how to dress? Just because some dresses a way that you don't approve doesn't make that person bad, a skank, or a slut. There is nothing wrong with the way a person dresses and how dare anyone judge anyone for how they dress. I don't even live in the U.S., I'm a Canadian - and was absolutely appalled when I heard this on the t.v. this morning. SW should be ashamed of themselves, and should take a step back and look at themselves as a whole, because in my opinion your airline just lost a whole slew of frequent fliers. I hope that this young woman sues you for mistreatment and if she does I know I will be rooting for her.
Mary_Lou111
Explorer C
I will NEVER fly your disgusting airline! The woman who your flight attendant harassed was NOT undressed!! What she was wearing is legal and legal should be all that matters. I am sure the person complaining was a FAT SOCCER MOM !!! Well I will take my $$ elsewhere, where I can dress as I please. SOUTHWEST=AMERICAN TALIBAN..you people probably should just pass out burqhas!!
Earl_Powell
Explorer C
I would like Southwest to answer one question. Why would the young lady be taken to the front of the plane and the embarassing situation addressed in front of the other passengers? It certainly could have been handled in a better way. You deserve to be sued because of your flight attendents stupidity.
Mark_from_Alexa
Explorer C
What exactly is your problem? Are you some kind of Islamic owned company trying to impose your radical suppressive Sharia on the American public? I for one am offended by your impudent behavior. Look, despite your companyÃ
David_R1
Explorer C
I think it's stunningly inappropriate for Southwest to comment in any fashion on a woman dressed in clothing comparable to what girls wear to the mall every day. Worse, the fact that Southwest employees feel empowered to take positions on these issues shows a deep corporate cultural problem. In any planeful of Americans, you can find some who object to some others' clothing, language, display or non-display of religious items, etc. It is not the carrier's job to serve as a proxy for passengers who are in some way offended by other passengers - you could easily spend 100% of your time doing that and not move a single passenger. It's an inappropriate rathole and highly unprofessional - that is absolutely not what I pay my airfare for. As this blog shows, you discover a percentage of customers who want you to be the fashion police and a much larger percentage who do not. And given a way to anonymously complain about other passengers and have something happen, you can be sure that that disgruntled minority will enthusiastically use it, just as people call the police to complain about their neighbor cutting shrubs too early when they would be embarrassed to raise the issue directly. That is a role that an airline should not be in. The airline is not responsible for what passengers wear - or, rather, other airlines are not; Southwest appears to be enthusiastically plunging into that inappropriate role. Good luck on that trip; I sure don't want to be along for that ride. Further still, the fact that Southwest corporate seems to back this line of decision up (other cases appearing, blog posts backing up your employees) is completely appalling. For reference, although I live within 1.5 miles of Love and fly constantly on business, I would not and do not fly Southwest for reasons exactly like this. Yes, it really does cost you money.
ktalbert
Explorer C
Get rid of the person who stopped this young women from getting on the plane. Time for damage control. If the picture I saw in the paper was what she was wearing when she boarded the plane then Southwest you are in the wrong. Look on the Internet polls are showing 77 to 78 percent in favor of Kyla. A lawsuit will happen and you will not win even if you win. At a time when other airlines are trying to knock you off the top postion, it is time to step up and end this matter.
terrik
Explorer C
Oh Southwest... I'm sorry to see my fun, easy-going friend grow up into a boring, conservative, stuffy adult. Enjoy your old age Southwest. Hope you can hang onto your old friends... looks as though you might be too cranky and anti-social to make new ones.
Kayla_Dulier
Explorer C
I think what they did was completely appropriate. The girl isn't as attractive as her mother claims, she has about as much meat on her as a clock does. Secondly, this person is probably trying to change the world and get it back to women being admired for their beauty, instead of them being known for being a tramp like this chick. Wake up girl, your not all that. She has clearly shown she was no respect for herself. She dresses like a skank, AND is a hooters waitress. If I had to be in the same plane as her, especially if my son was with me, I would report her asap. No one wants to see her nasty body. Maybe the girl should learn to get some taste. What was her excuse, did she want to get a lower bill from her doctor? Maybe once she starts respecting herself, she will get respect. Her and thousands of other women, have ruined the thoughts on women today. If you don't want to be thought of as a slut, COVER IT UP!
Melissa_Weaver
Explorer C
Wow Ms. Dulier - think about this for one moment. If everyone in the world was blind what would it matter what you wore everyday? People should not be judged on what they where but for who they are inside. Get over your view on women that dress more provocative then others as being viewed as a skank. I dress that way myself and I have 2 children, am married and hold a job. So does that make me a skank because I choose to dress differently than you? I would think not.
Rachel_Gunnell
Explorer C
You did the right thing Southwest Airlines!!! If you are going to be in a very public place sitting in tight quarters with one another, you need to be modestly dressed. Not to mention, what if there had been an emergency? Could she bend over to help open doors or help out in anyway she needed to without flashing everyone in her path? That skirt might even hinder her because its tight around her legs. You never know people. Better to dress appropriately. This issue is not about being fashion police people. Its about saftey. Good job southwest!
nsx
Adventurer C
I can't understand why 90% of the people posting here (on both sides!) appear to believe that Kyla's public account of events is correct and complete. Where is everyone's healthy skepticism? You people are feeding the stereotype that Southwest's customers are a cut below, intellectually speaking. Southwest's virtually complete silence hasn't helped. Southwest needs to overrule its lawyers here and vigorously defend its policies and its front line employees who enforce those policies. Otherwise those employees will be unwilling to deal with embarrassing situations of all sorts, notably Customers of Size. Here's another aspect of the story that leads me to be skeptical: Kyla admits that the conversation took place in the jetway, not on the aircraft. She claims that passengers could hear it. I don't believe that the Southwest employee would speak loudly enough to be heard from the jetway. There's absolutely no reason to raise one's voice, and employees never yell at customers, ever. If anyone's voice was heard by passengers in the aircraft it would have been Kyla's. Whose fault is that, exactly?
Ash11
Explorer C
Don't be so quick to judge....the girl had not problem showing her white under garments on national TV (Today Show)....plus to get a better idea of her character take a look at her myspace.com page: http://72.14.209.104/search?q=cache:http://www.myspace.com/PrincessKyla She has no problem showing the entire internet communitie her underwear, so a reasonable person would deduce that she would have problem showing a enter Southwest flight her underwear. Southwest did the right thing.....Dress appropriately to get on a public flight and there would be no problem.
Cheryl21
Explorer C
Looks like Southwest is creating a very difficult situation for themselves. The decision that was made by the supervisor is obviously a subjective one. This was the opinion and judgement call of one person. How can you make a judgement call about this when their are no written standards to go by? On her return trip there wasn't one supervisor who reprimanded her for her attire. HMMM...sounds like Southwest needs to be consistent. This is certainly a great example of the airlines not having consistent standards...rather just subjective judgement calls. Appropriateness is in the eye of the beholder. If you don't agree with that, then just read all the varying opinions written in the blogs. The decisions being made by airline employees regarding approppiateness of ones attire have to be justified by a written dress code. If the airline doesn't want to write and enforce a written dress code, then certainly don't allow and stand behind your employees to make judgement calls based around their own personal tastes and standards. Different generations and backgrounds see appropriate dress in very different ways. Its quite obvious that Southwest needs to decide to be consistent one way or the other. Hundreds and thousands of customers get on the planes everyday dressed in this way and these other passengers haven't been reprimanded...why this particular girl? Oh, thats right because the airline doesn't have clear written standards and are allowing employees to make subjective judgement calls based around their own personal likes and dislikes. Southwest... lets just be consistent and concrete about dress policy...then you won't have so much controversy the next time around. Come on..you execs. are smarter than this..aren't you? Personally, I think until the airline comes up with written and consistent standards, you owe this young lady an apology for targeting her and not the next person who boarded in similar fashion the day before or even tomorrow. Southwest passengers...look around you next time you're on board...we can all find someone on the flight who might be a little scantilly clad or even for that matter...... the guy sitting next to you may be showing too much chest hair. But then again thats a matter of personal and cultural tatste. Should they all be kicked off the flight and be reprimanded as well? Southwest....be CONSISTENT..please. Cheryl
Kathy14
Explorer C
Thank you, Southwest. I don't much care about this girl's feelings, or her mother's opinion. Some people actually still have morals, and are not interested in this girl's free anatomy lesson. Yeah, I watched her on television, and guess what? Her white underwear was available for all the world to see when she stood up. I've got my own underwear to worry about, and wish everybody else would keep theirs to themselves. And now we have another half-wit griping about being asked to cover up. Well, girls, put some clothes on before you leave the house, and you won't have to worry about it. Just because other people are running around with their asses hanging out doesn't mean it's the right thing to do. Again, thank you, Southwest. More power to you!
Patrick1
Explorer C
Although SWA doesn't fly to Alaska, so I have no choice to choose a different airline to fly on, I can however choose a different airline to invest in. Did Herb have any input on the decision of not to appologize to this woman? I as a former stock holder do appologize for the embarrasment caused by this incident. I do agree that you have the right to refuse service to anyone, but is it right to do so in a case such as this?
EP3
Explorer C
I find it funny that people compare this to a "religious" issue or compare southwest to a terrorist group. This issue is FAR from religious or a terrorist plot. i think those people just like hearing themselves talk. A couple of points: 1) Like any other news report, its all about the spin. If you look at still photos of her standing there, you can clearly see the following: - Her skirt is barely longer than her relaxed hand. Unless she has hands the size of Andre the Giant, chances are her skirt was not very long. - On the Today show, she was wearing the skirt FAR below her hips/waist. You can see where her "love handles" end, an indication of where her hips are. The skirt is far below that point. - The shirt that she had on was a "long" tshirt, thus it APPEARED that the skirt was being worn in the correct place - If the skirt was being worn on her hips as it should be, you would have seen the bottom of her rear end. 2) As stated above, I would not want someone's bare behind sitting on the seats. Good thing the seats are leather now and not cloth. 3) While not a direct influence on this event, she is a waitress at Hooters and has some rather revealing pictures on her myspace account. It shows that she has very few inhibitions when it comes to clothing. 4) The airplanes are a place of business, not your house. Someone stated, "if you can wear it in public, you can wear it on an airplane." I dont see too many people wearing bikinis while on board. I dont see many people going without a shirt. It is clearly written in the Contract of Carriage that Southwest can ask a passenger to adjust their attire if it is found to be lewd/offensive/inappropriate. 5) To those who said Southwest used hot pants and go-go boots back in the 70's. Those hot pants did not show the rear end.
Bryan_Herrit
Explorer C
Absolutely ridiculous. If the laws-of-the-land do not consider the outfit to be indecent, who are you to say it is indecent. You are an airline, not a social critic.
Amy_Grochowski
Explorer C
BRAVO Southwest! I want to buy airline tickets just so that I can support Southwest. I had begun to wonder if there was any public place left where decency could be the norm for my young son's eyes to see, instead of the exception. The astonishing publicity this woman has recieved as she proudly reveals her outfit to all of America and the world makes it clear to me that she really is not very embarrassed at all. She should be thanking Southwest for her 15 minutes of fame.
Paul_Graff
Explorer C
OK, Southwest, you can't have it both ways -- i.e., be supportive of an employee who verbally stated what amounted to some sort of patron dress code and yet you refuse to put in writing something for patrons to read. Put it IN WRITING so it is unequivocal to your customers. Frankly, you appear cowardly for endorsing your employee's behavior while not being willing to state the terms of what IS appropriate dress on one of your airplanes. PUT IT IN WRITING and let the market decide if it seems reasonable -- this would also dispel all uncertainty in people who are worried about booking flights with you.
The_Truth2
Explorer C
It seems the Southwest fashion police have struck again.Thank God nobody saw a little cleavage or thigh.Maybe on future flights they can hand out burkas or whatever the islamics force on women.Congratulations Southwest you should be proud of yourselves.
Jim_Post
Explorer C
Southwest owes this young lady an apology. For the flight attendant to confront her in earshot of the other passengers is not the way to share a passenger's concern with another. I'm glad I fly out of Knoxville, TN and don't have to work hard to avoid Southwest but I would. JP
Andrew_King_CSA
Explorer C
Standing in line behind (BEHIND) women who expose themselves everytime they bend over reminds me of some of the info I gleamed in my college psych class. If your self esteem is so low that you dress to solicit a sexual response to get things in life, then you aren't far from a padded room or at least a life time of being the punch line in jokes thrown around in locker rooms. I want my children to stand up for themselves as serious citizens, not try and get by because I can flash myself in public and participate in lewd, offensive, and inappropriate behavior. Thank you Southwest!
Sandra_Jones
Explorer C
Thank you so much for standing up for modest dress on your airlines. I for one am very grateful. I am so tired of seeing parts of the female anatomy that should be left to the marriage of a man and a woman. I saw the young women who appeared on The Today Show, her skirt was so short that when she stood she had to pull it down and when she sat back down I could see her white panties. I don't think anyone, especially children, should be subjected to seeing body parts. I fly Southwest and will continue to fly and hope that you will now set a dress code and follow it to the tee. The young women who was in the green dress and asked to cover up, first should not have worn and second should just have complied. Please continue checking and help get the morals back in line the grace on WOMEN. We should remember Jacquline Kennedy and others who dressed so elegantly. Don't let anyone force you to back down or apoloize for your beliefs.
Velma_Rodriguez
Explorer C
Regardless of how she was dressed there is clearly not a dress code requirement for Southwest Airlines. If the airline had a problem with her attire then it should have been adressed to her prior her boarding the plane. Who made the steward judge and jury as to how a person should be dressed. Southwest clearly blew. I will no longer fly an airline that will humiliate its customers like that.
Dick_Ellis
Explorer C
Who gave your MALE employee the right to set dress code on your airline??? If I was the Piolet in charge of that flight I would have got out of my seat and THREW off the employee for insulting a paying customer. It sounds like the employee prefers MEN then WOMEN dressed in proper atire. I hope she SUE'S the pants off of your company and the employee.
Lin
Explorer C
KUDOS TO SOUTHWEST FOR THEIR HIGH STANDARDS AND FOR HAVING THE DECENCY TO EXPECT OTHERS TO BE DECENT. PEOPLE LIKE KYLA (HMMM...SHE DOES 'BARE' A RESEMBLANCE TO PARIS) SHOULD NOT BE GIVEN THE TIME OR ATTENTION BY OUR SUBSTANDARD MEDIA (WHICH IS JUST A BIG PART OF THE CORRUPT ENTERTAINMENT INDUSTRY). I HOPE SOUTHWEST DOESN'T BACK DOWN AND FIGHTS THIS ALL THE WAY. IF YOU LOSE THOSE CUSTOMERS THAT SEE NOTHING WRONG WITH SUCH ISSUES, THEN THE REST OF US CAN TRAVEL COMFORTABLY WITH FAMILY AND FELLOW RESPECTABLE PATRONS. EVERYONE WILL WANT TO FLY SOUTHWEST!
Crystal2
Explorer C
Southwest should not be the moral authority on dress attire. I am tired of airline staff imposing their own social standards and morals upon their passengers. Delta wouldn't allow a woman to nurse her child on the plane because she was "indecent" and now SW is allowing its staff to lecture and humiliate a woman because they think they have the right to impose dress standards. The only way I will ever fly on SW again is if they fire "Keith" and make a public apology to this woman. Otherwise I will take my business elsewhere.
AJ5
Explorer C
where do you get off thinking that you can tell someone to rearrange her clothing, especially if there's nothing wrong with it?!! shouldn't you be worrying about terrorists and hijackers?!! i'll make sure to never fly southwest again!! have you ever seen any of the young girls walking around on the street in basically nothing? well, obviously you haven't!! you seriously need to apologize. and don't expect to be getting many customers after this. southwest, YOU SUCK!!!!
Jessica9
Explorer C
This is the most ridiculous thing I have ever read. Apparently another person was reprimanded for wearing "sexy" clothing today? These girls had clothing that was a little skimpy, but not out of the ordinary for today's fashion. The second girl, especially, only showed a little cleavage. I will not be flying on Southwest anymore. I don't want to feel like I am back in grade school, lined up against the wall with my hands to my sides, making sure my skirt touches the end of my fingertips. Southwest should realize they are a business and not the modesty police. Who cares what young girls wear anyway? If you don't like it, don't look at it!!
jw
Explorer C
SWA may be right....but you still look like morons. I've been flying SWA since the days of hot pants & free whiskey and you're starting to show signs of stress...Dowdy flight attendants, Yankee attitudes, less service. What ever happened to the good ole days? !! The Kyla incident provided free media exposure, but what a price you're going to pay. It's time to save face with more free media exposure that will do some good...A PUBLIC APPOLOGY & A FREE RIDE FOR A YEAR and hopefully you won't have to hire more attorneys.
Anonymous5111
Explorer C
Working in customer service myself I know the last thing I want to do is have a confrontation with a customer. I'm sure the FA didn't exactly want to confront the girl about her clothes. FAs are paid by flight hour so the more time they spend piddling around on the ground the less money they make. Having to take the time to have a 1 on 1 with a customer regarding an outfit is a waste of time. That being said, the FA had to have responded to another customer complaint about Kyla's outfit. When passengers complain/have issues with another customer, Southwest has to respond (word has it too, that she wasn't wearing any underwear) They at first asked her to change clothes and then they made a compomise and told her to adjust her outfit. If the FA had not of confronted Kyla then the customer who made the initial complain would be ticked. Southwest did the right thing, this girl is just making a scene for the publicity and money. The incident happened over 2 months ago why are we hearing about it now?
tls
Explorer C
Southwest needs to issue an immediate apology to the woman in question, as well as all of their customers, past and present. If they do not, and refuse to back down from the position they have taken on this issue, I hope that this woman sues the airline for refusing service to her for an extremely arbitrary and prejudicial reason. If that's the course of action the airlne intends to follow, then shame on them and I hope that millions of passengers choose another company for their business and/or recreational flight needs. I encourage everyone to boycott the airline now to show Southwest how ridiculous their recent actions have been. At present I am instructing my company's travel department to remove Southwest from our list of preferred airlines. I encourage others in similar corporate positions to do likewise.
Marsha_Choice
Explorer C
Southwest airline is not fashion police, Let Ban Southwest and see how long they stay in business before filing backrupt, The the general Public please do not buy ticket from Southwest Airline, As far as the Dallas/ Fort worth Area let bring American Airline back to Dallas Love Field and force Southwest out of business.