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A Tribute to Southwest Airlines Ground Operations Employees

Not applicable

I remember being blasted awake one morning to the sound of the local weatherman cheerfully announcing another day of sub-zero temperatures and snow.  I looked at the time:  03:45 AM.  While the news continued, I threw back the warm covers, shrugged off the chill, and chuckled at the fact that this guy was going to spend the next eight hours sipping coffee and reporting the weather through his window.  I, however, was going to be outside working underneath the wings of our airplanes loading the baggage and cargo of our Valued Customers.  I am your Southwest Airlines Ramp Agent.

I remember looking in the mirror one last time before bracing myself to go out into the cold to scrape the ice off my car.  I left with plenty of time to spare,  knowing that I’d need to get my workstation ready prior to greeting my Customers, who were probably already in line waiting to check their bags and to see if their flights were even leaving with all the snow!  I am your Southwest Airlines Customer Service Agent.

I pulled on the other leg of my long johns, knowing that each time I’d go down that jetbridge to meet another aircraft I’d be blasted with the icy cold.  I wondered aloud to my cat whether this was all worth it…most people were just going home, and I was about to begin my night shift with the temperature about to drop another 5 degrees  Then I remembered all the People who were counting on me.  I am your Southwest Airlines Operations Agent.

I am a Ground Operations Employee of Southwest Airlines.  I have a Warrior Spirit in spite of the winter weather.  I have a Servant’s Heart to get you to your final destination with all the means I have available to accommodate you.  I have a Fun-LUVing attitude to make sure you enjoy the time you spend with us; the time in which I’ve had the privilege of serving you.  Thank you for that opportunity.  You have many choices; thanks for choosing us!