I have worked in Customer Support and Services (reservations) for over 14 years. In that time, I have been asked all kinds of questions! I thought it might be a good idea to answer some of those inquiries on the blog.
Whether it's a question you have thought about but never asked, or information that makes you think, I hope you find each topic interesting.
This month's question is one of the most frequently asked, and it deals with baggage. We get asked a lot if, instead of checking two bags at 50 lbs each, a passenger can check one bag weighing 100 lbs?
Even though the weight is the same and our baggage handlers are tough, lifting 100 pound bags all day would be, well, not so great on your back. Luckily, that second bag isn't going to cost you a dime, because our Bags Fly Free!
Got a lingering question? Feel free to leave it in the comments section.