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Southwest Airlines Community

Congressional Hearings

Aviator C
Southwest Airlines will be providing testimony to today's (Thursday, April 3) hearing of the House of Representatives' Transportation and Infrastructure Committee, and our Executive Chairman, Herb Kelleher, and CEO Gary Kelly are scheduled to testify.  The hearing begins at 9:oo a.m. Central Time and can be viewed at the Committee's web site.  You can also access our press release by clicking here. Friday, April 4 Just as a form of recap, for those of you who weren't able to watch the entire hearing or read all the testimony, here are a couple of excerpts from Herb's and Gary's testimony. Excerpts from Herb's testimony: Southwest, through the dedication, energy, and warming hearts of its much beloved and cherished Employees, has faithfully delivered on its original promise of 'more value for less fare' for 37 years: In 1966, when I started work on bringing Southwest into being, we said we are going to free the American people to fly-and we did. At that time, something like only 15-20 percent of adults in the U.S. had ever flown on a single commercial airline flight. Today, that number stands at around 85 percent. Southwest said we're going to get you there on time-and we did. Among major airlines in existence in 1987, Southwest has the best cumulative Customer Satisfaction record since the inception of such statistics in 1987-21 years ago. Southwest, for many decades the most heavily unionized of the major airlines, said we are going to take care of our splendid People-and we did.  Southwest instituted the first Employee ProfitSharing Plan in the American airline industry, and no Southwest Employee has, ever, sustained an involuntary furlough. And, finally, we said we're going to operate the safest airline in the world-and we have. After 16 million flights carrying 1.2 billion passengers without a single-not one-passenger accident fatality, Southwest Airlines' record is intact today. Excerpts from Gary's testimony: Southwest Airlines has been a great success at a great many things for 37 years. We believe our People are the best in the aviation industry, and they have enormous devotion to our Company and pride in its results. Above all, the Safety of our People, our Customers, and our own families is my top priority. And, it is Southwest Airlines' top priority. Our airplanes are designed to be safe, and our Maintenance program is designed to keep them safe. Our Safety record is one of which anyone would be justifiably proud. I believe, deeply, that we have the best Maintenance and Engineering Employees in the airline industry. I want to assure Congress and the American People that Southwest will not rest on our Safety record, no matter good it may be. I commit to you, we will constructively and aggressively address the issues raised by the FAA and this committee to enable our proud, safe airline to continue as the safest in the world. Our record makes credible this aspiration. Our Southwest People will accept nothing less. Our Customers deserve nothing less.
Explorer A
They're now saying 900 AA cancellations for Thursday 4/10... Ouch!
Explorer C
I realize that S/W was the first to be castigated in this recent unfavorable light. It comes with the territory. We now know there are others facing the same issues. Corrections must be made no doubt. Accountability must be owned; Of course! I am sure that this organization will handle its' responsibilities to meet all safety regulations for the traveling public. Just do it and maintain it. We are then depending on S/W, to keep its' equipment in maximum operating order. I have had only one experience with SouthWest Airline, It was efficient and quite pleasant. Competent and knowledgeable employees, make S/W the great airline that it is, from the "bottom" to the top. Thank You for the opportunity to post this comment. A. Joy Raleigh, NC
Explorer C
Hey Herb-- Why don't you take a bold step here? Announce a new commitment to be the safest airline ever. Hire those guys from the FAA as your new safety inspection leaders and give the press free access to them as they audit all your internal safety practices. Show us just how committed you are and you can win us back. But this recent history of deny, deny, deny is teaching a whole new generation of people the lessons your generation learned from President Richard M. Nixon. Remember, in case you forgot: the cover-up is almost always worse than the original crime. Greg New York City
Explorer C
Southwest Planes Had Cracks an Inspection Might Have Found WASHINGTON Ã
Explorer C
For those of you who say that all SWA employees should feel ashamed and embarrassed to be a part of this company: I have been a PROUD employee for over 6 years. At this moment, I am very PROUD of my company. I will feel truly BLESSED to be a part of this company for many more years to come. I am a PROUD SWA Flight Attendant and have NEVER worried about my safety or the safety of our wonderful passengers. Those of you who remain loyal to SWA, we LUV you!
Not applicable
[...] hearings and left it open for readers to respond.Â
Explorer C
Just wondering, how does Gary, Herb, and all Southwest fanatics and employees feel about the two SWA whistleblowers? Funny, still can't get an answer from anyone on the the SWA complaint about Bobby which the Inspector General found to be completely baseless. Very cowardly by SWA.
Explorer C
I have been a flight attendant for over 22 years with 4 different airlines. I am now at SWA. Why? You figure it out the next time you are flying American or US Airways.
Explorer C
People, the entire airline industry is probably infected with the bad behaviour many of you are attributing to SWA. Switching airlines doesn't seem like too smart a move. Demanding and receiving honourable service as a repayment for loyalty seems like a better way. Let's see how SWA resets itself.
Explorer C
To my SWA family...we will get though this. We are a family that believes and know that our company (we) will go the extra mile to insure safety, great customer service, community service in each city that we fly to and lower fares to our customers. We know who we are.. SWA! I am a proud flight attendant and when I step on that plane with my flight crew, safety is our number one concern..and you all know that we check and cross check before pushing an aircraft. We have millions of loyal customers who still believes in us. Go out there with your head held high and continue to spread that LUV!!! We don't have time for haters, we have an airlines to run!
Explorer C
I am so glad to hear from employees also I have NEVER
Explorer C
EVER been afraid to step on a SWA plane and have worked in res for 13 yrs. I realize that it is different than being a flight attendant who steps on a plane everyday, but I like the feling of when I do fly knowing that I work for the SAFEST airline in the world. There aren't many that can even come close to that statement! To all the mechanics and all airport personel, inflight and pilots keep up the great work and I will be seeing you next month when I go to LAS.