Skip to main content

Southwest Airlines Community

Customer Service Champs

angela
Not applicable
Check out this recent Business Week article about Southwest's Customer Service. It even includes a few quotes from our very own Fred Taylor.
59 Comments
Marcus
Not applicable
That's a nice thing that Southwest did. I was on a flight last night that was delayed an hour due to an aircraft swap. It's not a big deal. I'm not looking for compensation. I have a question though. After I get done typing up my compliment letter today and send it off, do all those involved get to see the letter or find out that someone had something nice to say about them?
blusk
Not applicable
Hi Marcus, I am so sorry for your delay but appreciate your understanding. Yes, we do share Customer commendations with each named Employee, along with their Department Head and their local Leader. Brian
Marcus
Not applicable
Well then, that is a problem. I named 2 of the 3 on flight 1590 on friday (SAN-OAK) and only one on 2186 (OAK-SAN). I don't want them feeling left out.
pcerda
Not applicable
Marcus, Thank you for taking the time to do that. Written and verbal commendations makes us feel exceptional. The written ones (especially if sent to HQ in Dallas) usually come with a letter signed by Colleen. Nothing makes me personally feel better when I know that I've serviced a customer well enough to get one of those. It's a special thing to get. Even those that don't, it's good to hear kudos not only for yourself, but a lot of customers tell me how great our service is as a whole and compliment other people they've dealt with. At the end of a phone call, it's great to hear "you were excellent", "thank you so much for your help," or "you were really friendly to me" even if you're the only person to hear it. Working in this industry also makes you appreciate what others do for you as well, even if it's your server busting his/her hump at Denny's or the sales person at JC Penney's. So SWA employees, pay it forward to others in other industries. You never know what it might do for someone else.
John_M_1
Not applicable
This afternoon I attempted to apply for a Southwest Visa card via the telephone. On the first try the line distorted really badly and I couldn't understand the man who answered the phone. On the second try I reached a woman who spoke with very heavily accented English. It was difficult to understand her and I was not sure that she understood me. On the third try it was easier to understand the woman who answered the phone. She explained that the interest rate was %16.9, which is way too high. I beleive that you need telephone operators who can readily communicate with your customers and that you should stop taking advantage of your customers with such a high interest rate. You are probably missing out on business opportunities. Regards, John
John_Parkin
Not applicable
OK, so this isn't really about customer service, but I wanted to say thanks and it's close enough. I was in Sacramento over the weekend and my wife, a very infrequent traveler flew out on another airline to spend the weekend with me. On her return, she made it to DFW (Now can you guess the other airline?) ut her flight on to Lubbock had been canceled. Help!!! I called the other airline (Oh all right it was American) to get her another flight as the lines at DFW were huge. The best they could do was put her on a flight on Tuesday, this was Sunday. "Sorry, all flights are booked... Have a nice day, and thanks for flying American Airlines." I quickly log on to Southwest.com, check flights DAL - LBB, and she is booked using a rapid reward, for a flight in less than ten hours time!!! Try that with any other airline's FF program. The short story is that she got home 36 hours before American could get her there (Lubbock is only 300 miles from Dallas), and all is well. Thanks SWA. I really appreciate you all. John
Robert_Miller2
Not applicable
Southwest destroyed my bag! I flew from Austin to Tampa last night and was greeted in Baggage Claim with a $125 bag whose telescopic handle was cracked, rendering the bag completely unusable. I called Tampa Baggage Claim and was told that "we don't cover handles". I have been flying for 20 years and have never had this occur. Nice job Southwest....NOT.
Rebecca10
Not applicable
Hey Marcus, They actually make a few of the letters available for everyone in the company to read. They normal can research and find out who was working the flight/gate/ticket counter/phone even if you don't know the names of the employees. I always look forward to and read all the "good letters" when they come out every month. It always makes me proud to work here. Thanks for writing in!! Rebecca
Francisco_Delga1
Not applicable
Nice article, although i think Southwest should have been number #1. They truly value their customers and yes i dare someone to write something negative..................:( because once again no airline is perfect but Southwest comes close. I do not feel sorry for jetblue.. They expanded too fast and they did it with the least amount of people. I look forward to my flight in March... my second family awaits me and those peanuts... USS BLOG BOY FRANCISCO BRIAN... I AM GETTING SICK OUT HERE IN THE OCEAN... 15 FT SWELLS
Garry_Offenberg
Not applicable
On February 23, I had to fly from Oakland to LA for a funeral. I booked my flight to arrive 3 hours early which would allow plenty of time to get to the cemetary chapel. My plane was delayed by a couple of hours. I went to the SWA customer service center. The CSA, Bettye, arranged to get me on an overbooked later flight (that was leaving earlier than my scheduled flight) and even gave me a pre-boarding pass so I could sit in the front and deplane quickly. I arrived at the funeral with ten minutes to spare. Thanks to Bettye and SWA for really helping me out.
Jane_A__Klein
Not applicable
Hello All southwest Employees, I have wanted to write for a long time now to tell you ALL how wonderful I think all of you and your airline are. You all must work in a good place because I have always been greeted with a smile both in person and on the phone. My husband and i just returned from a trip to Orlando, Florida to visit our son, his wife and our new granddaughter. We are always greeted with a smile at curbside checkin with a smile even when the line in Orlando was 1/2 hour long on our return trip to Columbus. The crews are always helpful, and many times just put on a show for the passengers making the really bad air traveling of today just a bit more fun. The crews on SWA are always so much "looser" in spirit than the other airlines and make you feel that they are enjoying their jobs. What a breath of fresh air!!!!! Also the ability to choose our own seat is wonderful. We feel like a King and Queen. We hope that you always keep this little "perk" for the those of us that don't have a lot of money to travel and can't afford to pay extra for an isle seat or a seat in front of the engines. I also want to mention that in trying to change our tickets so that we could stay another week in Florida your man in Phoenix (Wayne) went over and above to help us and cheered with us when the we got the work done. It was like having someone on our side!!! Thanks for everything and keep going in the same direction. God Bless Raymond J. and Jane A. Klein Reynoldsburg, Ohio
joe-mdw-plane-d
Not applicable
John M. , The southwest visa is not offered by southwest. It is offered by First usa bank. You didn't call southwest you called first usa probably out of the country. Joe
pcerda
Not applicable
Robert, Have you tried to contact customer relations at all? Their number is 214.792.4223 Try contacting them to see if they can assist you. I'm sorry that happened to you.
Jeramy_Brian1
Not applicable
Hey Robert, You don't need a handle to pull your bag. You should just attach a rope or a chain to it. I'm sure that southwest didn't break your bag handle on purpose...
Francisco_Delga1
Not applicable
Robert, I am also sorry that this happened to you, however i do not think that Southwest would have purposely gone out of their way to damage your luggage. none the less i hope your situation gets resolved..... USS BLOG BOY
Gary_Holland
Not applicable
Customer service ---- ah, a lost art. But not a Southwest Airlines! I had the misfortune of being at the Baltimore-Washington Airport on Sunday, February 26, 2007 and ran into the buzzsaw snow storm. My 11:00 a.m. flight to Columbus, OH (CMH) was cancelled because Southwest planes were grounded in Chicago. I suffered the death march to the counter where a friendly face give me the distressing but necessary information about the next available flight at 1:55 p.m. Of course, I had a stand-by ticket and would have to jockey in the boarding area to get my name on the waiting list. But, out of the heavens came Supervisor Greg Harris who found me a "C" boarding pass which enabled me to arrive home at a reasonable hour. I am the director of the county emergency management and homeland security agency and needed to have my boots on the ground in anticpation of possible area flooding and an ice storm. Thanks to Mr. Harris I was able to manage the affairs of my office locally rather than from afar, in an airport terminal. Epilogue: The comeraderie among the counter staff at the boarding gate and the morale building Mr. Harris provided in such a stressful and intemperate time was infectious. Passengers, attendents, pilots and custodial staff all had cheerful behavior that lifted my forlorn spirits. I salute the Southwest team from BWI. They deserve bonuses this quarter. Gary H
Carolel_Tarquin
Not applicable
I just finished a trip that included airfare from Pittsburgh to LA and back. We were thrilled with the comfort of our aircraft and the LEG ROOM. All connections went smoothly , the staff was terrific and the landings PERFECT!! I spoke with a friend who just flew to Florida and received news upon arriving that she needed to return to Pittsburgh. She could not say enough good things about Southwest and how great they were to her. I will be passing the good word along to friends who are planning air travel. Thanks so much
Ralph_Y__Morgan
Not applicable
I just returned from a flight on SWA, and meant to pickup your magazine, but neglected to do so. Could you please send me one or let me know how to get it. Thanks Ralph
Dana_Hopkins
Not applicable
I will be flying from Philly to Oakland on Friday via a direct flight with a toddler and a pregnant wife. During the scheduled stops along the way will I be able to leave the plane to get some food in the terminal during the boarding process?
angela
Not applicable
Thanks to everyone for their comments! Ralph - you can visit our magazine's online website at www.spiritmag.com. Dana - be sure to talk to your flight attendants when you board the aircraft about your special needs. And, as always, it's a great idea to pack a lunch box with snacks and sandwiches for your journey. In fact, that just inspired a new blog post idea for me...I want to know what pre-prepared food our pilots, flight attendants, and Customers take on board...stay tuned for that one. Carole - I'm so glad both you and your friend had positive experiences on Southwest and thank you in advance for spreading the word. I am constantly amazed at the power of word-of-mouth advertising. It's truly priceless and we appreciate it more than you know!
carroll3
New Arrival
The Southwest employees do not handle the roller bags by the pop up bar. I see dozens of Customers hang heavy strapped bags on bars as they stroll through the airports and into the parking lot. The bar bends when weight is added to the bar when it is up, not when it is in the down position. Airlines will not cover this type of damage and it is unreasonable to expect any carrier to fix a pertruding part to a bag. Just like you push lawnmower over time it will need to be replaced, repair is not an option.
Jon1111
Not applicable
I have only written one other blog note - and that was a suggestion that the "DING" sound at the airports should match the sound in the TV ads. I have noticed that this is now happening at many airports (going from a low DUNG to the DING). Here is my next suggestion and I hope somehow this goes up the ladder at Southwest (you guys are the only airline that really listens to its customers). I have had a Companion Pass for the last few years and I usually qualify quite early (within a few months of the new pass being issued). It is frustrating, when sitting with over 200 credits and trying to book a companion pass seat on a flight that starts a few days after your current pass expires. For example, I am holding a flight to Las Vegas for myself in August, 2007. My current pass expires July 31st. I already more than double qualify for the Aug 07 - Jul 08 time period. Why not just extend the current pass for an additional 12 months once you requalify? Why wait until a review 30 days before expiration? This would certainly be a plus for your "best customers" and I can not see where the mechanics would be that difficult to implement. By extending the current companion pass you would still only have one pass effective at one time and for us holders it would make the neccessity of buying a ticket and then canceling the ticket 30 days out to assure a seat a thing of the past....Feel free to respond via email..and thanks!
David_Caine
Not applicable
Yesterday in Chicago Midway airport waiting on flight 1708 at 5PM cst to Birmingham, Al., Bernie ? didn't get her last name , she had 15 young men in wheel chairs going to Birmingham for a tournament. There were other older ladies and gentlemen that wanted to get ahead of them because they had been there longer ( did not care if 15 people were in wheel chairs or not.) Bernie stepped up the the task and handle this like a true professional and CHAMPION customer service agent, those that insisted to get on first, Bernie stopped and explained she had this under control and treated them and everyone around with first class respect and explained how she was going to handle this and keep us on time. Bernie is the STAR of the week to me, In the A line we were watching this take place, you have a true first class employee, she needs a BIG at a boy. David Caine thank you
blusk
Not applicable
David, Thanks for sharing the great story. Rest assured, we will send along our own thanks to Bernie. Brian
J__Green
Not applicable
Southwest Executives: Your Austin employee, Ray Harper, has not only renewed my faith in customer service but has made me feel "reconnected" in this big, busy world we live in. Ray's sincere and caring attitude combined with his sweet wit and the twinkle of fun in his eyes made it possible for my mother-in-law to accept his help. She even disregarded her "pride" that would normally not allow her to concede to ride in a wheel chair - for the 70 yard length of the trip from baggage check-in to preboarding. I must say that this is more than all of her children have been able to accomplish during YEARS of caring and attempting to help. And it only took a smile from Ray. The charm he exuded was not wasted on us. It certainly was passed on to me, and I hope to keep spreading the feel-good SPIRIT that Ray started for all of us today... I am still searching for words to express what he did for all of us ... and seemingly so naturally, with so little effort. Southwest Airlines - this soulful man is invaluable, and you are lucky to have found him. It's in your best interest (and in that of everyone who meets him) to reward him to the highest. The gift he gave us today will be with us always! Many thanks, Ray! LUV, The fortunate family of a very precious passenger on Flight 1407 from Austin to Dallas on March 9th, 2007.
Paul_Revay
Not applicable
I just tried to utilize my "rapid rewards" for a trip to las vegas ,ft lauderdale or west palm and I could not use my rewards.This date is my girlfriends birthday and I promised a trip for her birthday. I travel well over 100 segments per year and I have traveled this airline frequently over my career. I have at least 6 available AWARDS for future travel. I have utilized rapid rewards in the past and I have never experienced the level lack of customer service related to booking a reward travel coupon in my career. I put up with the line of A's B "s & C's but its not worth it if SOUTHWEST has changed policy on unavailability of seats for rapid rewards members. I will look for alternative travel solutions. Why was I not notified that they no longer value frequent travelers and will help RAPID REWARD members? I hope all frequent travelers attempt to utilize their RAPID REWARDS and understand that they are worthless. This is false advertising; I have always utilized them in the past and their was never a situation that flights were limited on rapid rewards. I recommend that everyone changes airlines that will honor the loyalty program. Southwest has let me down, I am disappointed that they will ignore a frequent traveler who has given them so much in revenue in order to maximize their revenue. ex southwest RAPID REWARDS MEMBER paul
Doug_N_Johnson
Not applicable
Very courteous and proffesional!!!! Just a quick letter of thanks to the flight attendants on flight 1999 from Columbus to Reno via Las Vegas on March 8th @ 1:55pm. After a long week in DC on business my two partners and myself had a short layover in Ohio. The plane loaded up with the usual rowdy weekenders to Vegas. I have to say with all the drinking and interaction among passengers you crew handled everyone with respect and control. The only name of recognition I can remember was Telesa, but do not neglect the entire crew. I work in a position that 95% of my correspondence is of a negative nature, so I really wanted to take the time to thank Southwest and this crew for a great job I'm sure they do every day! Thanks, Doug N Johnson Douglas County Commissioner Chair Douglas County Nevada
FriendofBlogBoy
Not applicable
Hey Angela, Another great blog posting! Please allow me to join in this praise-fest for our favorite airline by pointing out an article from last Sunday's Dallas Morning News ( http://www.dallasnews.com/sharedcontent/dws/bus/stories/DN-southwest_04bus.ART0.State.Edition1.37a46ea.html ). This story explains how the reduction in services and amenities offered by the other airlines is actually starting to make Southwest look and feel more like a "full-service" airline everyday! Just like the coin-operated bins in the humorous SWA commercial that point out how those other guys are nickel-and-diming their pax for what used to be standard services, many airlines are lowering the bar on the level of customer service to the point that even the "full-fare" carriers are looking pretty chintzy these days. But, the reporter correctly points out that Customers of Southwest are getting much better service by comparison even though they are paying lower fares. It kinda throws a kink in the old adage, "you get what you pay for", because on more and more airlines now, the phrase should be "you pay for what you get!" Kudos to the BEST airline for continuing to offer the BEST Customer service through the BEST Employees around! Kim 🙂
Dee_Dee1
Not applicable
I too have experienced the lack of seats available for Southwest Rapid Rewards customers, I think it is a shame that Southwest has adopted this policy and doesn't value its Rapid Rewards members! Also, the DING specials they post are usually a joke, they post them at like $69 and you go to book one and the only fares available are like $172 and it is not just because they just sold out since they posted it because I watch them constantly, they have been sold out for weeks on those prices and then they still run the DING special saying they are $69! Why bother??
carla
Not applicable
Call me crazy, but when the time frame for earning a Reward ticket was extended to 2 years, I recall that this was due to customer requests for such. So, when the seats began to be limited...a year ago or so???...I received repeated emails from SWA, and read the notices on the website. To date I have not had a problem utilizing a Reward ticket...I did have to choose an alternate flight once. No big deal. I did not care about extending the time frame for earning Reward tickets as I am also a Companion Pass flyer...I use 'em as fast as I get 'em! As for the Ding specials, I have booked them on several occassions...but the early bird gets the you-know-what...it's like getting an A boarding pass! So, to you grumps above...read your notices from SWA...we WERE informed...quite awhile ago, I might add...and if you quit flying SWA, that just gives the rest of us a better chance at Reward seats and Ding fares! Thanks!
Leah4
Not applicable
I became a Rapid Rewards member last year & have credits for some of my trips; I made reservations to fly to MCO in July (I did it over the phone rather than online) & told the RSA I'm a member. How can I check to see if I will get credits before I go? I'm just curious. :) SWA LUV!
Leah4
Not applicable
As an RR member, do I have to worry about not getting a seat on my already reserved trip to MCO in July? *Makes a scared face.* I hope not!
Jeff111
Not applicable
I have just been informed that my aircraft has been taken to accomodate passengers going to another destination. This will cause me at least a 45 minute delay and force me to miss my meeting. To add insult to injury the gate attendant couldn't have been ruder in explaining his rationale. What happened to the Southwest Airlines I have come to appreciate and count on?
Leah4
Not applicable
This reminds me-I've noticed the last time the Star of the Month was posted was October 2006. I'd like to see them being posted again, please. 🙂 I always enjoy reading them, especially ones on RSAs, CSAs, & FAs, since I want to be all of those!
Leah4
Not applicable
I have five RR credits (I wish I'd signed up for this a long time ago); I thought my upcoming trip to MCO would've already shown up under the Itineray section online, & it's not yet there. I know I said when I made reservations that I'm an RR member. SWA LUV! 🙂
Craig3
Not applicable
I find that hard to believe that Southwest cares one bit about their customers, this is just a PR ploy because they are LOSING customers due to shoddy service. My stepson was here visiting and his flight back home from here in Philly got canceled with NO notification to any of us and NO apology to my wife when she called to find out what was up. When my wife called them the first time, the customer service rep said there's nothing they WOULD DO and REFUSED to get a supervisor when my wife asked to speak with one, telling here that they don't have supervisors and HUNG UP on my wife. She called back and had to fight to get to speak with a supervisor, they would only give her a flight for him the next day! The next flight was the next day and they REFUSED to put him on a flight with another airline! He nearly lost his job and nearly got flunked on his mid-terms because of this. It was only because I had saved a copy of their web page showing the cancellation that he didn't get in trouble at college or work. There is NO excuse for this behavior!
Leah4
Not applicable
I looked at my RR Account Snapshot. It said Next Scheduled Flight, & underneath in parentheses it said, "Purchases made while logged into my account." I made mine over the phone instead of online because the top two choices of flight times & I needed & wanted were full. It's still not showing up that I made reservations. I want to make sure I get credit, so I may have to wait until I check in to ask, unless someone will be kind & make a suggestion on how I can check before then.
Bev
Not applicable
LEAH, if you gave your Rapid Rewards number at the time you made your reservation then you will receive your credit AFTER your flight has been completed. It will take approximately 3-5 days for this to post to your account. Since you made your reservation over the phone, it will never appear in your "Next Scheduled Flight". That only displays flights were booked on the Internet after you have logged in to "My Southwest Login". If you have any questions about whether or not your number is in your reservation, you may call Reservations at 800-435-9792, provide your confirmation code(s) and ask that they confirm your number is in the record. PAUL, I'm very sorry that you feel that way, but as Carla stated, all Rapid Reward members were notified of the impending changes. Generally the only problems are when you are wanting immediate travel to a busy location. You did not say when you were wanting to travel, but I do know that the Florida markets are extremely busy with spring break and summer vacations right now. If you were wanting to go to Las Vegas on a Friday and home on a Sunday, you have to book those in advance because those are the travel days that everybody wants. If you do earn more than 100 credits within a 12 month period, you would qualify for a Companion Pass for a guest to fly with you when you fly. Those seats are not limited, but be sure to watch for the notice so that you can designate your Companion because they must have a card in order to travel and that will take approximately two weeks to receive after you have designated. Jon, I certainly understand your frustration of not being able to book your companion's reservation because of the current expiration date. I did pass this along in a "Contact Us" option that we have in Reservations. Hopefully they will come up with a workable solution! Just think - it will have been your dedication to SWA and your "blogging" that will have sparked that change! Carla - Kudos to you!! Thanks for the defense. The Rapid Reward changes were at the request of members not wanting black-out days. As far as the DING!, those sales aren't like normal internet sales. That's why they aren't advertised on the regular website and are only run for a limited amount of time. It' like a "clearance sale" if you will, to fill up seats on an aircraft. It's not meant as a regular sale available in all city pairs on all flights!
Leah4
Not applicable
Thanks, Bev. Yes, I figured that my RR credits would show up after I complete my trip. I can't wait to go & am counting down the months! SWA LUV from a future RSA, CSA, & FA! 🙂
Brent6
Not applicable
How about making award reservations actually useful? Why have separate reservations set aside (or not set aside, as seems to be the case with flights at popular times) for use with awards? Why not just make any flight you can book, payable with cash, credit, or award?? Oh yeah, because that would make sense, make the award be what it appears to be when advertised, and be a form of decent treatment of the customer. They should call them Worthless Rewards. I've earned 3 "award" round trips so far, and I was forced to use the first two on flights at times and on days when I would never choose to travel. I just tried to make use of my 3rd award reservation (for about the 4th time), and it looks like I'll be holding onto that award in hope of having a surprise inclination to fly to LA on a Tuesday night and return Saturday afternoon. I wanted to book a flight to Vegas 3 months in advance. Apparently 3 months isn't enough, because, as with every award reservation attempt I've made, there are no decent award flights available. None on Friday, and only a 6:10am flight on Sunday. Sweet. NOT. They don't even offer award flights from San Jose to New York, which was another destination I'd like to use my award to get to. So how about wasting the award on a (relatively) cheap flight to San Diego? Only if I want to leave at 9pm Friday and return at 6:40am Sunday. Even Monday morning would work for me, but all that's offered is Monday night. No thanks.
Brent6
Not applicable
Customer service champs? You can be friendly and helpful all you want (though I know that's not the norm), but if I have to wait more than an hour on a runway, I want my money back, not some unuseable "awards". If I went to a restaurant, pre-paid for an overpriced meal, and then didn't get to eat until 2 hours after my reservation, don't think I'd be satisfied with a voucher for a Tuesday afternoon lunch. Airlines are such a joke, and SW is no different. Probably not much worse, but definitely not any better. They might have been better a few years ago, but those days are over. AA prices have been consistently lower for the last 3 or 4 months on the regular weekly flight I make, and before that it was luck of the draw who would be the cheaper of the two. In any other industry, companies with such ridiculous prices and service would be put the right out of business. But since there seems to be no sense of competition, they seem to do absolutely nothing to provide anything that could pass for decent customer service. Okay, maybe not ANY other industry... gas station behavior seems to be consistent with that of the airlines.
Brent6
Not applicable
As long as none of the airlines offer competive prices, decent customer service, or useful incentives to fly often, I'm sure the current set of lackluster companies will continue to rape their customers with their no-refund-when-they-can't-provide-the-service-they-sold policies, referring to the constant delayed (if I wanted to get there at 11pm I would have gone on a later, and cheaper, flight) and oversold flights (apparently its legal to sell seats you don't have). And I'm sure they'll continue to advertise their fly-for-free-when-no-one-wants-to-because-the-plane-was-going-to-be-half-empty-anyways "rewards" like being a frequent flyer is actually beneficial (last time I checked, sitting in airports for hours and dealing with incompetent workers performing their duties at a sloth-like pace doesn't benefit me very much).
MARLENE_DONHAM
Not applicable
I just returned home from littlerock arkansas to las vegas airport to arrive home to kingman az..... My heart was so full... when i had seen how sweet your staff was to the little girls in front of me,,,, and then we had a passenger lose her earing in flight,.... and all three of the stewardesses on board did not give up until they found the wedding ring... yeah you are so great, i will first pursue swa to book my flights from now on... marlene donham,,.,,,, 06072007 arrived home to las vegas last night at 1800 hrs
Betty_Rose
Not applicable
Betty Rose here traveling in Spain. I have to cancel flight reservation C7AUHB San Diego to Phoenix, return. I called the 800 number, but IT CANNOT BE ACCESSED IN EUROPE . WHAT IS THE AREA CODE AND NUMBER TO CALL SOUTHWEST AIRLINES SO I CAN CANCEL THE RESERVATION AND USE THE CREDIT TO DO ANOTHER ON-LINE BOOKING? PLEASE RESPOND ASAP! A Big Thanks! Betty Rose
blusk
Not applicable
Betty according to southwest.com our international number is 001-800-435-9292. Brian
Charlie_D
Not applicable
Hi...can you tell me if the NRMR green vouchers can be extended beyond their expiration date like the RR can for a fee? Thanks.
Jack_Templin
Not applicable
Where is Southwest AA regarding Aid To People With Disabilities Act. Unless I'm mistaken Southwest AA does not make provisions to accomodate OverWeight People ( 1 in 4 Americans) are overweight and over sized. But Southwest AA make no effort to accomadate them by having re-installing the larger seats( 21") at Two to the row on any of their Planes. They instead use the ( 17") seats three to the row. WHY? Even Two (2) rows would make a difference Thats a loss in revenue of two (2) seats. But comfort to many people.
Charlie_D
Not applicable
Is this blog read monthly by SWA? Haven't seen a response in over a month.
CURTIS_BRADSHAW
Not applicable
THIS MESSAGE IS FOR BEV. I WAS ON A FLIGHT TONIGHT AND HAD THE ABSOLUTE BEST EXPERIENCE IN A CROWDED, DELAYED FLIGHT DUE TO ONE OF YOUR ASSOCIATES. NOW I AM HOME-NO EMAIL FOR ASSOCIATE RECOGNITION, THE GUEST RELATIONS NUMBER IS CLOSED FOR THE DAY AND MY OPTION IS TO POST A 'HELPDESK TICKET'! I FLY EVERY WEEK OF THE YEAR AND THIS PERSON DESERVES FOR IT TO GO ALL THE WAY TO THE TOP. WHY IS IT SO HARD? I NEED AN EMAIL ADRESS CAN YOU HELP? I AM TELLING YOU I HAVE NEVER BEEN ON A FLIGHT THAT COULD HAVE BEEN SO BAD THAT WENT SO WELL DUE TO ONE PERSON. CURTIS
Charlie_D
Not applicable
Does anybody from Southwest read this blog anymore?