By Charisse Jones, USA TODAY
Roy Harris usually was able to fly straight home to Nashville.
But on a chilly day in late January, Harris, 57, found himself waiting for a connecting flight at Chicago's Midway Airport. He took off his coat. He reached for his BlackBerry.
The next thing Harris remembers, he was lying in a hospital, recovering from a massive heart attack. Sitting beside him was Rachael Jacobs, a flight attendant for Southwest (LUV), who, back at Midway, called for the defibrillator that ultimately saved Harris' life.
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