Skip to main content

Southwest Airlines Community

JD Power Ranks SWA Among the Best

Explorer A

In my years of service at Southwest, I’ve seen the power of Customer Service through our Employees’ positive attitudes and “can do” spirit.  The Golden Rule has been part of our Culture since the beginning, and I think it absolutely speaks to why Southwest has such a great Customer Service reputation. 

That is why we are continually recognized for our exceptional Customer Service and our People—YOU!!—who deliver it.   And, today, we are once again recognized as J.D. Power and Associates revealed their 2012 North America Airline Satisfaction Study, with Southwest ranked among the top three airlines in the country!   

We couldn’t succeed without each other and our Customers.  So, take a moment today to thank our Customers who keep us flying high and your Teammembers who bring FUN and LUV to the job.  We are the best for them, and because of them.  We have the privilege to work at the best darn airline in the industry, so Thank You to my Southwest Family for making every day the best!