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JD Power Ranks SWA Among the Best

Explorer A

In my years of service at Southwest, I’ve seen the power of Customer Service through our Employees’ positive attitudes and “can do” spirit.  The Golden Rule has been part of our Culture since the beginning, and I think it absolutely speaks to why Southwest has such a great Customer Service reputation. 

That is why we are continually recognized for our exceptional Customer Service and our People—YOU!!—who deliver it.   And, today, we are once again recognized as J.D. Power and Associates revealed their 2012 North America Airline Satisfaction Study, with Southwest ranked among the top three airlines in the country!   

We couldn’t succeed without each other and our Customers.  So, take a moment today to thank our Customers who keep us flying high and your Teammembers who bring FUN and LUV to the job.  We are the best for them, and because of them.  We have the privilege to work at the best darn airline in the industry, so Thank You to my Southwest Family for making every day the best!


Explorer C
June 5th traveled from MCI KC to Ft Lauderdale FLL then back home June 12 2012. Just wanted to say thank you great experience Southwest! God Bless all the people that work so hard everyday!!!
Explorer B
Kind of off topic, but I was wondering if Southwest was exploring or already committed to the Boeing Sky Interior on the new -700s being delivered from Boeing as part of the Evolve interior product? So with the new deferral schedule in place, the next -700s won't be arriving until 2014, but was still curious.