As the owner of Bolt Bistro in Raleigh, North Carolina; Town Hall Burger and Beer in Durham, North Carolina; and Grille 620 in Ellicott City, Maryland, Adalius Thomas spends a lot of time in the air. While he lives in Atlanta, business often takes him to visit colleagues all over the country. (His record is traveling to 10 states in one week!) Thanks to Southwest Airlines’ flexibility, Adalius is able to budget for spur-of-the-moment switches without worrying about change fees—a luxury in the fast-paced world of restaurant ownership.
Adalius is a steadfast supporter of Southwest and the efficiency the airline brings to the table. His many travels have earned him status as an A-List Member of Southwest’s Rapid Rewards frequent flyer program, and he redeems points for both business and leisure trips. In doing so, he particularly enjoys using Southwest’s online booking features. Making travel arrangements is a breeze thanks to the “simple and elegant” design of Southwest’s website, Adalius says. “It’s easy to look ahead of time and choose ‘dollars or points’ for any given flight.”
Adalius and his wife, Sheri, his Companion Pass designee, are thrilled that Southwest offers two free checked bags, even on international travel. They took advantage of this perk during a recent trip to Punta Cana, Dominican Republic.
The airline’s focus on living and working with a Servant’s Heart is what Adalius enjoys most about flying Southwest. “To have such a Customer Service–centered state of mind is truly outstanding,” he says. He tries to foster the same culture and emphasis on Customer Service within his restaurants, insisting that any situation is “all about the experience.”
Adalius, we appreciate your loyalty and your love—it’s Customers like you that inspire us to offer the best Hospitality possible.