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Southwest and Kendra Scott Surprise and Delight Customers


This week, Southwest Airlines teamed up with Austin-based jewelry and lifestyle company, Kendra Scott, to surprise and delight Customers traveling from Austin to Chicago (Midway).


The team at Kendra Scott is working this holiday season to #MakeSpiritsBright, and Southwest was the perfect partner to bring this to life. The events kicked off at Austin Bergstrom International Airport with CEO and Founder Kendra Scott surprising Passengers by making announcements in the gate area before boarding. Her announcement was met with cheers from the crowd, and the fun continued as Kendra handed out goodie bags to Customers as they boarded the flight. Once onboard, Customers of age enjoyed a round of free drinks, courtesy of Kendra Scott.




Upon touching down in Chicago, the Customers from the flight were given a golden ticket to head to baggage claim for one final surprise. There, a yellow-clad Santa was waiting for his “bags” and as the carousel started to move indicating the arrival of luggage, giant life-size gift boxes came down the baggage claim belt before any Passenger luggage arrived. These boxes were full of goodies, including Kendra Scott jewelry, and Santa passed them out to Passengers in hopes of putting a smile on faces for the holiday season.




Happy Holidays! We hope you have a very safe and bright holiday season.

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