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Southwest Airlines Community - Not Just For Booking Tickets

Retired Community Manager

As the nation's third major winter storm system affects airports throughout the U.S., we wanted to remind travelers that utilizing our online channels is the fastest way to ensure a smooth traveling process.

On or through our mobile app (on Apple, Android and Blackberry), passengers can check in to a flight, see weather alerts and check flight status.  If the ticket was booked online, Customers can also rebook a flight on or straight from the app.

Weather alerts are constantly updated on (and can be accessed near the top of the home page, as seen in the screen shot below):

Weather Alert

Passengers can sign up for e-mail or text notifications on (seen below)

You can check flight status and rebook within the mobile app.  To rebook, first click ‘Air Reservations’.

After that, click ‘Change Air’

Enter the confirmation number to retrieve a reservation.

For Customers who did not purchase their ticket via, please call us at 1-800-435-9792 to rebook their flight in the original class of service or travel standby (within 14 days of the original date of travel between the original city-pairs) without paying any additional charge.