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Southwest Airlines Community

The Last Word?

gkelly1
Not applicable

Well, I asked you what you wanted and boy did you respond-more than 600 of you! We have concluded our initial test in San Diego, which showed some of the boarding methods to be a little faster and some a little slower than our current process. While we have not made a decision on our seating policy, I did want to thank all of you for your time in expressing your thoughts and suggestions. Your passion showed through in your comments, and they are a significant part of the ongoing evaluation process.

So while we're continuing our research on our boarding processes, it also appears that I have some great suggestions to review for my Halloween costume!

Thanks again for your support and business!

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