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Southwest Airlines Community

Update about recent issues

Explorer B
Friday evening, June 5 is once again looking good. We appreciate your patience throughout the last few days. A Friday, June 5 update about issues from Bob Jordan, Southwest Airlines' Chief Commercial Officer: Thursday, June 4 We appreciate your patience and apologize for any inconvenience or disruption to your travel plans. As you may know, we recently launched a fare sale that has impacted site and mobile functionality. We have extended the fare sale from end of day Thursday to end of day Friday, allowing Customers extra time to book. Our primary mission is to give our Customers outstanding service and great low fares. Our Employees are doing everything they can to deliver on that promise. We are working nonstop to correct web site functionality, and continue to closely monitor and restore site stability. With the site functionality limited, we’ve had a higher number of Customers reaching out to us. We are doing our best to accommodate all Customers as quickly as possible. At this time, we recommend users stay close to our social channels for the latest information on web site and mobile stability.