At Southwest Airlines, we like to say, “we are in the Customer Service Business, we just happen to fly airplanes.” We make promises to our Customers that our Employees keep, each and every day. But to ensure we keep these promises, we know we must take care of both our Internal and our External Customers. That’s why we always capitalize the “C” in Customer and the “E” in Employee. It is both a tribute and a reminder that they are the reason we come to work every day. We view our business as a partnership with our Employees and our Customers because, really, we’re all in this together.
So what’s the benefit–does all of this focus on Employees and Culture and Family really pay off? Well, who better to tell you than our Customers and Employees. The video below shares a few things that our Customers and Employees had to say about the Southwest Culture and how they feel when they do business with us. Take a look at the video below and let us know your thoughts.
***This video was given to the Employees and Customers of Southwest Airlines as a gift from Southwest Airlines' President Emeritus, Colleen Barrett. It was her dream and vision to capture on film the people and the relationships that are the building blocks of our Culture and our success.