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Damaged 10 day old suitcase

loriat2002
New Arrival

This is absolutely not ok. I bought a hard side suitcase on the 10 th of September it was delivered on the 15 th of September. I flew from Colorado Springs to Tampa on the 20 th and my suitcase is cracked in two different areas. Now they are saying they have a company that will replace my suitcase, the problem is they don’t carry the same suitcase that they damaged, and that mean it won’t match my other pieces. I’m beyond upset. This is NOT OK

3 REPLIES 3

Re: Damaged 10 day old suitcase

TheMiddleSeat
Top Contributor

Perhaps the one you get as a replacement will be more durable?

 

--TheMiddleSeat

Re: Damaged 10 day old suitcase

floridaguy
Active Member

You agree to their terms and conditions when you buy the ticket.

 

If you do not like Southwest policies, put out a tender offer for all of the common stock, acquire the company and write whatever policies that you like.

 

As an alternative take a private jet.

Re: Damaged 10 day old suitcase

loriat2002
New Arrival

I agreed to them damaging my 10 day old suitcase???   Ok. You’re short on brains.