@karaaron wrote:
I am using a Chrome browser on Apple OS and over the last month have been unable to login. It just returns right back to the homepage but not logged in. If I log in using Safari browser, no issues. I have tried deleting cookies, etc. Any ideas?
Hello!
Here's my suggestions:
1. Double check to make sure your Mac iOS and Chrome are all up-to-date.
2. If that's already done, try logging in via an incognito session. This will help determine if a faulty cache is the cause.
3. If the page still fails to load, double check whether you're using a VPN or a private relay service as that could interfere with the page loading correctly.
4. If you're not using any VPN/Private Relay, it's possible there's a technical glitch somewhere; at that point, I would continue to use Safari and report the symptom and your computer/Chrome browser specs to SW Customer Service in an e-mail; they should be able to fwd your message to IT so they can review:
https://support.southwest.com/helpcenter/s/email-us
Hope this helps!
