Skip to main content

Southwest Airlines Community

Wifi Refund

aubreybailey
New Arrival

Hello,

 

I just bought $8 wifi on my mobile device (iphone) and did not know that it would not also transfer to my laptop. I need the wifi because I will be working on my flights today. 

 

My cellular plan does not include a personal hotspot, so I cannot use the wifi I paid for on my laptop. 

 

Can I please receive a refund for the wifi purchase so I can purchase it again on my laptop?

 

Please. 

 

Thank you,

Aubrey 

3 REPLIES 3

Re: Wifi Refund

dfwskier
Top Contributor
Solution

Since this is a customer forum, your request here will do no good.

 

You should make your request to Customer Service. Click on contact us (below) for ways to do that. 

Re: Wifi Refund

bec102896
Top Contributor

You bought a product it works because your using it now and you want a refund. I'm guessing that request won't be granted but you can try. 

 

Unfortunately as you discovered WiFi is only good on the device's you buy it on. 

 

-Blake

Re: Wifi Refund

Goforwand1
Active Member

@aubreybaileyI honestly have no idea why Southwest would refund your money unless WiFi didn't work on you iPhone. Southwest has no control of the fact that you don't have a hotspot to work with you laptop....it's only $8....I've made much bigger financial mistakes! 🙂

 

Fly safe!