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How do I contact Southwest Vacations®?

Southwest Vacations® is the official vacation provider for Southwest Airlines®. Southwest Airlines contracts a tour operator, Apple Leisure Group, to facilitate and manage Southwest Vacations. 


How do I get in contact with Southwest Vacations®?


E-mail: You can reach Southwest Vacations Customer care by sending an e-mail to:

For questions or concerns after your vacation, e-mail us at


Call before your vacation: (800) 243-8372. If outside the U.S., call (414) 934-3017. Customer care specialists are available: 

  • Monday-Friday: 8:00 a.m. - 9:00 p.m. CT 
  • Saturday-Sunday: 10:00 a.m. - 6:00 p.m. CT 

Call during your vacation: (800) 775-7105 for 24-hour traveler assistance. 



Southwest Vacations

Attn: Customer Service

8969 N. Port Washington Road

Milwaukee, WI



Can I apply my Southwest Travel Funds toward a Southwest Vacation package if my package includes air travel?  

Yes! Customers booking Southwest Vacation packages that include air travel are eligible to apply their unused Southwest travel funds to their initial reservations. This can be done online here or with a Southwest Vacations Representative over the phone at (800) 775-7105 


After you’ve made your Southwest Vacations package selections online, you’ll reach the checkout page and scroll down to the “Payment Information” section, which will include a drop-down menu for “Payment Type”. To apply your travel funds, you’ll select “Southwest Travel Funds”.  


I’m experiencing long hold times. Can I contact the Southwest Reservations Team to make changes to my Southwest Vacations Reservation?  

Only Southwest Vacations has the ability to modify Customers’ vacation packages. Southwest Airlines only provides air transportation for Southwest Vacations packages, but the reservations themselves are contracted through a third party vendor, Apple Leisure Group. For any questions related to a Southwest Vacations booking or a refund, please reach out to them directly at (800) 775-7105.