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Southwest Airlines Community

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Suspect there is unauthorized activity in your Rapid Rewards account?


1. Verify your email address is listed correctly in your account.


2. Reset your password to something that you don’t have associated with any other accounts/web sites.






3. Contact our Customer Relations Department over the phone at 855-234-4654, email us, tweet us at @southwestair, or send us a message on Facebook. We’ll verify your account with you and then forward your account information to a Team of Specialists to research. We’ll work as quickly as possible to look into the situation for you, but it may take up to 30 days to receive follow-up communication.