Duplicate account/rapid reward number error

[ivy2115]

Hello, 

     I booked a flight for me and my brother. This is my first time booking for 2 people under my account, and I thought I can use the same rapid reward number for my brother as well. When I try clicking on Earlybird checkin, the phrase "account number in passenger information list should not contain duplicates" pops up. I realized that it was the rapid reward number causing this, and I thought I could change in by managing traveler details, however it wouldn't. So I wanted to know if this error will affect our regular check-in? If this issue can be resolved through customer service (chat or phone)? And if we will still end up receiving points? Thank you all for the help.

[bballflyer · Accepted solution]

RR are for the individual, you won't be able to use yours on his, and you probably figured out.  It could cause issues at check in and boarding if he has any special designations such as A status and check in early, it could possibly impact you there as well;  In addition it won't show up in his SW account to check in and get boarding pass, and won't earn miles.  I had mistakenly assigned the wrong RR numbers to my daughters frequent passenger profiles in my account and this kept happening and I couldn't figure out where it was coming from, then realized I needed to update the frequent flier profiles in my account.  Customer service can definitely change it for them and I would do that before your flight.