Is a recent emailed Southwest survey request legit?

[ibcrusn]

I recently received an email with a link to a survey that looked particularly plain compared to other emails I've received. Is it legit?

Sending email address:

SouthwestAirlines@mg.interceptsurveys.com 

Subject line:

Southwest Airlines needs your help with understanding traveler purchasing preferences

Body of email:

Southwest Airlines is conducting a brief survey to understand traveler purchasing preferences and we are interested in your opinions.

Your participation in this study will help us curate the best flying experience for our customers!

The following survey will take about 15 minutes to complete.

For your time, we will provide you with 500 Rapid Rewards points if you complete the survey. Your points will be deposited into your Rapid Rewards account. Delivery will take approximately 4 - 6 weeks.

It seems fishy, but wanted to inquire if it truly is legit.

[SoCalFlyer97]

Hello!

Good catch and thanks for asking! As a fellow traveler, if I received such an email and did not recognize the domain name of the email address or the call-to-action link, it goes into the trash.

While 15 minutes for 500 points looks tempting, it could very well be a phishing attempt for a thief to get your RR Account access credentials to buy gift cards or other items for themselves with your points. With the widespread reported theft of RR points that I've been reading about on this forum, I would certainly opt out of this. When it doubt, I would throw it out! Also fwd to SW Customer Service so their IT staff review and confirm:

https://support.southwest.com/helpcenter/s/email-us

To be clear, sometimes after completing my SW trips, I would get follow up surveys from SW but they would be through the Southwest Surveys program with the survey questions hosted via a private link on surveysouthwest.com. Those survey emails are legit but this "mg dot intercept surveys" link you mention looks very suspect as doing a search on this domain name returned no results.

I would vote no.

[N82EZ]

I would say no also. A scam. I got one 2 weeks ago for 1000 miles and was legit. Asked about Credit Card preferences and perks. Never asked for CC # or RR #...