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My login for Rapid Rewards on southwest.com is less than 8 characters. On the Southwest app, when I try to log in, I get an error that my password needs to be 8-10 characters. Why are there different requirements for the password on the app vs website? How can I change my password on southwest.com? I called Southwest yesterday and was told I can't change my password online, I need to call Rapid Rewards or do the contact us page.
Solved! Go to Solution.
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@nana0216 wrote:How can I change my password on southwest.com?
You should be able to login to your account on Southwest.com then go toward the bottom of the page to:
> Click on "PERSONAL" (it's under the "My Preferences" section) then
> Click on "Security" then
> Click on "Edit"
Customer | Home airport DCA
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Thank you!
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IT needs to fix the "current password" field.
Here is my correspondence with Case #61058832
On Feb 15, 2023, at 1:48 PM, Todd Wiese <toddwiese@austin.rr.com> wrote:
Hi Julian,
On Feb 15, 2023, at 1:18 PM, no-reply@southwest-communications.com wrote:
Thank you for contacting us. I appreciate the opportunity to address your concerns.
I am sorry to learn that you havent been able to log in to your Rapid Rewards account.
I realize that it has been some time since you contacted us, and I regret that we werent able to respond to your email sooner. If you are still encountering problems, please call us for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
Your participation in Rapid Rewards is important to us, and we hope to see you onboard soon.
Sincerely,
Julian Blake
Southwest Airlines