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Riddle Me This: Companion Pass “qualifying flights”

PettyIntrigues
Adventurer B

So this one stumped the SWA call center and the “specialist” there today. At their advisement I have an email out to the airline to try to find this out, but I figured I would ask the experts first: you guys.


(I’ve mentioned in a previous thread the uphill slog it is to qualify for Companion Pass only in the air this year, so I spend a lot of time [relatively!] tracking my progress.)

 

To qualify for 2024 A-List Preferred, I have 48 of 50 flights (although I already qualified via points amount last month). To qualify for 2024 Companion Pass however, I have 43 of 100 flights. What gives?

 

I of course understand that Rapid Rewards reward flights don’t count. My working theory is this: Non-revenue flights also don’t count. There have been some flights here in 2023 (I don’t have an exact count to prove my theory here, alas, but I believe it is less than five segments) that were purchased with travel funds I had. SWA is thus somehow counting these as “non-revenue.” 

Is that possible? If so, why? These were funds that had been used to purchase other travel I had needed to cancel. Revenue is revenue. Right?

 

Plus, what about vouchers? I’m pretty sure I applied a couple hundred dollars here and there via vouchers. If you use a voucher to cover ANY amount of a flight cost does that make it non-rev? Yikes.

 

And on top of all that, why would non-revenue count for A-List but not Companion Pass? Is this another systemic computer crock-up?

 

Are these theories completely off? Is it something else? Sound off, experts! (And thank you!)

3 REPLIES 3

Re: Riddle Me This: Companion Pass “qualifying flights”

dfwskier
Aviator A
Solution

@PettyIntrigues wrote:

 

 

Are these theories completely off? Is it something else? Sound off, experts! (And thank you!)


Yes they are. Yes it is.

 

Revenue is vouchers, travel funds, credit cards, debit cards, cash. They all result in tickets that have a dollar value and thus  qualify for A-List and CP eligibility. RR point flights and any "free flights"  you might get are not "revenue" flights and therefore do not qualify for anything except getting you on a plane.

 

SW earlier this spring announced that certain RR points flights would be A-List eligible BUT NOT CP eligible. So my guess is you had a few points flights that are not CP eligible. In my case, my RR account shows I have 17 A-List qualifying flights but only 11 CP qualifying flights.

Re: Riddle Me This: Companion Pass “qualifying flights”

PettyIntrigues
Adventurer B

Bravo. I think this is it. I’m not entirely sure that I have taken five RR points flights this year (I usually use up whatever funds/vouchers I have first specifically for earnings purposes), and the odd number specifically is throwing me off, but I bet if I go back and review my flights this will be confirmed (curious what SWA says, too). Thanks again.

Re: Riddle Me This: Companion Pass “qualifying flights”

PettyIntrigues
Adventurer B

Confirmed by the airline. Thanks dfw!