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about registering for the Sept 2021 Companion Pass promo (JanFeb 2022)

longtimeLUVfan
New Arrival

I'm convinced that I clicked (in the SW email) to register for this Companion Pass promotion  but I never got an email acknowledgement for registering, nor did anything ever show in my RR account.    Does no-acknowledgement mean no-registration?   I booked & flew flights per the terms already, but am not sure about the whole thing.   Thanks!

6 REPLIES 6

Re: about registering for the Sept 2021 Companion Pass promo (JanFeb 2022)

TheMiddleSeat
Top Contributor

In the FAQ for the promotion it said you should receive confirmation shortly after completing the required flights. I don't recall if there was confirmation of signing up for the promotion. 

 

"Once you are qualified for Promotional Companion Pass, meaning you registered, booked and traveled on a qualifying flight during the applicable dates specified in promotion terms and conditions, you will receive an email from Southwest that includes information on next steps and how to designate and utilize the Promotional Companion Pass. Marketing intends to send this email to all qualifying Members within 10 days after the second flight is completed."

 

--TheMiddleSeat

Re: about registering for the Sept 2021 Companion Pass promo (JanFeb 2022)

GurlDohc
New Arrival

I myself haven’t gotten any emails. I’ve registered and completed my travel and yet to get anything from the marketing department. I inquired and they sent me a case number but it’s been a month now and no response. I’ve already booked my travel for January and February 2022 but my companion is in limbo. So frustrating. By the time we get the pass, the flights will be sold out. Is that the plan since so many people participated?

Re: about registering for the Sept 2021 Companion Pass promo (JanFeb 2022)

DancingDavidE
Top Contributor

@GurlDohc wrote:

I myself haven’t gotten any emails. I’ve registered and completed my travel and yet to get anything from the marketing department. I inquired and they sent me a case number but it’s been a month now and no response. I’ve already booked my travel for January and February 2022 but my companion is in limbo. So frustrating. By the time we get the pass, the flights will be sold out. Is that the plan since so many people participated?


There's a solution for this last aspect of limbo: book the companion now with points, then swap the reservation to companion when the time comes.

 

Otherwise it can be stressful, but often a seat or two opens up at T-24 when people start moving things around, get reminded about flights they forgot about, etc.

 

It will be a lot easier to plan having the reservation in points to hold the spot though or if something doesn't go right with the promotion.

 

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: about registering for the Sept 2021 Companion Pass promo (JanFeb 2022)

GurlDohc
New Arrival

Thank you. I surely will book with my points for now. Just frustrating. 

Re: about registering for the Sept 2021 Companion Pass promo (JanFeb 2022)

gsking
Rising Star

As has been said multiple times, you won't get the pass, and possibly notification, until January 6th.

 

And regardless, you can't book a ticket with a Companion Pass you don't have. Yes, there is a chance that the flights will book up. But unlikely. As was said, if you're worried, booked the flight with points and then cancel later.

Re: about registering for the Sept 2021 Companion Pass promo (JanFeb 2022)

parpitt1
Active Member

I feel your pain, I registered myself, purchased and completed the required flights per the requirements, and have received no communication from SWA. My current companion pass still shows expiring on 12/31/2021. (I should make the the 125,000 point plateau by mid December,) but it pretty disappointing to receive no notification or acknowledgement that I completed the promotion and will have the ability to book my companion as advertised. (I have multiple flights booked in the 1st 2 months of 2022 and and simple acknowledgement or a response on social media to my posts would have been nice and professional.

 

Still optimistic but disappointed in the lack of communication.