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Cancelled flight refund hasn’t arrived

GeorgeJones92
New Arrival

Last week I Received a refund for my unexpected hotel expenses through hyperwallet. I accepted it but the expenses haven’t appeared in Venmo. 

any idea what’s going on?

4 REPLIES 4

Re: Cancelled flight refund hasn’t arrived

TheMiddleSeat
Top Contributor

@bec102896 have you requested your payment yet? I haven't got this far in the process to suggest anything.

 

--TheMiddleSeat

Re: Cancelled flight refund hasn’t arrived

bec102896
Top Contributor

@TheMiddleSeat wrote:

@bec102896 have you requested your payment yet? I haven't got this far in the process to suggest anything.

 

--TheMiddleSeat


I am awaiting the email from hyperwallet it told me to expect that email in a couple of days from today. Once I get the email and go though that process I’ll let you know how that goes. 

Re: Cancelled flight refund hasn’t arrived

bec102896
Top Contributor

@TheMiddleSeat 

 

 got the email from hyperwallet this morning clicked to claim money then entered my information including customer ID I then had a choice of Bank transfer, Venmo, PayPal, personal check, or money gram 

 

I did the Venmo option this afternoon at 3:02pm money already in venmo as of 3:19pm very quick and easy process 

Re: Cancelled flight refund hasn’t arrived

GeorgeJones92
New Arrival

Yup. Turned out I had another Venmo account that I already created and was posted to that one. problem solved.